Neighbourhood Housing Officer

We are looking for a proactive and customer-focused Neighbourhood Housing Officer to manage a patch of properties and deliver high-quality housing management services. You will be responsible for tenancy sustainment, estate management, and building strong relationships with residents and partner agencies to create safe, well-maintained neighbourhoods.Key Responsibilities

• Manage a neighbourhood patch and act as the main point of contact for residents
• Carry out tenancy sign-ups, starter tenancy visits, and ongoing tenancy management
• Respond to and manage anti-social behaviour and neighbour disputes
• Ensure estates and communal areas are safe, clean, and well maintained
• Identify and address tenancy breaches, safeguarding concerns, and risks
• Coordinate repairs and maintenance and work closely with contractors
• Support residents to sustain their tenancies, including referrals to support services
• Manage low-level rent arrears in partnership with income teams
• Promote resident engagement and community involvement
• Ensure compliance with housing, health and safety, and fire safety requirements
• Maintain accurate case records and meet performance targets

About You

• Experience in neighbourhood or housing management
• Knowledge of housing legislation and tenancy management best practice
• Strong communication, conflict resolution, and case management skills
• Ability to work independently, manage a caseload, and prioritise effectively
• Confident working with residents from diverse backgrounds
• IT literate with experience using housing management systems

If you have the relevent skills then please apply today!