Logistics Administrator

Logistics & Customer Service CoordinatorTwickenham (2-minute walk from the station)£25,000 - £26,000 (negotiable depending on experience)8:30 AM - 5:30 PM Flexibility required

A global business with a growing presence in the UK and Europe. The UK office in Twickenham coordinates with major brands and clients across the region. With warehouses in the UK and Europe, and sister companies in the north, the company is expanding its operations and looking for a proactive team member to join their small, collaborative office.

This newly created position supports the logistics and customer service functions, working closely with finance and sales teams across multiple time zones. The ideal start date is early July.

• Manage and process customer orders
• Coordinate with European warehouses on stock and dispatches
• Track shipments and proactively update customers
• Handle complaints and resolve issues efficiently
• Liaise with finance on invoices, payments, and corrections
• Maintain records using Sage and QuickBooks (coordination only)
• Use Excel for stock management and reporting
• Support logistics documentation (e.g., Bill of Lading, packing lists)
• Provide cover for the Sales Manager during absences
• Assist with a new project targeting the US market

• Basic understanding of logistics and supply chain
• Strong communication and customer service skills
• Proficiency in Sage and Microsoft Office (especially Excel)
• Familiarity with QuickBooks is a plus
• Flexibility to work across time zones
• Additional language skills (especially Asian languages) are a bonus
• Experience in stock and order management preferred

If you are interested in hearing more about this position, please get in touch now!