Customer Services Advisor

Customer Services Advisor

Location: Redhill Job Type: Permanent Salary: £27,750 Hours: Full time - 36 hours per week

About the Role

We're looking for a Customer Services Advisor to join a busy and supportive Customer Service Centre team. This is a fantastic opportunity to be part of an organisation focused on delivering excellent service and making a meaningful impact for customers.

You'll play a key role in providing high-quality support across multiple channels, helping customers with a wide range of enquiries including repairs, rent accounts, and tenancy-related matters.

Key Responsibilities

• Deliver a high standard of customer service across telephone, email, social media, and online platforms
• Handle a variety of enquiries including repairs, rent queries, and tenancy support
• Diagnose issues and schedule repairs accurately, ensuring effective use of resources
• Support customers with payments and account enquiries
• Maintain accurate and up-to-date records using internal systems (including Microsoft Dynamics)
• Aim to resolve customer queries at first point of contact wherever possible

What We're Looking For

• Previous experience in a customer service role, ideally within a contact centre environment
• Experience working across multiple communication channels
• Strong communication and interpersonal skills
• Ability to problem-solve and manage customer expectations effectively
• Good attention to detail when recording and diagnosing customer issues