Service Support Engineer

Service Support Engineer

Salary: £33,000-£44,000Location: Home-based35 days annual leave, generous pension, enhanced carer & disability leave, tech allowance

I'm working with a national charity undergoing major digital transformation to recruit a Service Support Engineer to join their IT operations team. This is a fantastic opportunity for someone with a passion for technology, great communication skills, and experienced in 1st and 2nd line IT support.

You'll be part of a collaborative, mission-driven organisation that's committed to delivering great technical support to staff across the UK. In this role, you'll support day-to-day IT operations, solve problems, manage support tickets, and help maintain critical systems - all while working with cutting-edge tools like Microsoft Intune, Office 365, and Active Directory.

What you'll be doing: Delivering excellent 1st and 2nd line support for staff across multiple locations Managing incidents and service requests through the ticketing system Installing, configuring, and troubleshooting hardware and software, including laptops, printers, mobile devices, and network equipment Supporting Office 365, Active Directory, and remote access tools Assisting with onboarding/offboarding, asset management, and MDM setup Travelling to offices and service sites to provide face-to-face IT support when needed

Skills required for the Service Support Engineer: Hands-on experience with Microsoft Intune, Office 365, and Active Directory Knowledge of ticketing and asset management systems (e.g. FreshService) Understanding of basic networking and remote desktop tools Excellent verbal and written communication skills Calm, helpful, and approachable-able to support non-technical users Organised, with strong attention to detail and process-following skills A demonstrable passion for tech-whether through education, training, or self-learning

Understanding Recruitment is acting as an employment agency for this vacancy.

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