Service Desk Manager

An exciting opportunity has arisen for a permanent ICT Service Desk Manager to join our client at their head office based in the Ilford area.

Working within the ICT Department you will be directly responsible for providing support for existing and emerging ICT services to all employees based at head office and remote sites, including providing technical advise to the business. You will also configure, install and maintain end user computing equipment and services.

Other duties and responsibilities:

• Line management of the ICT Service desk function
• Hands on technical troubleshooting and resolution of incidents
• Management of ICT Service Desk resources and work allocation
• Define and document ICT Service desk and 1st and 2nd Line standard operating procedures
• Technical point of escalation for ICT Service Desk
• Mentoring staff
• Producing regular written reports
• Troubleshoot system and network problems and diagnose and solve hardware/software faults
• Test and fix faulty equipment equipment replacing parts where required
• Arranging external support where problems cannot be resolved in house

To be considered for this role you will need to have:

• Experience in an IT Service Desk Management role
• Strong knowledge of using Microsoft Endpoint configuration Manager to manage and publish operating systems and client application updates
• ITIL Foundation(required), SDI Service Desk Manager(desirable)
• Experience in using and troubleshooting Microsoft 365 Apps
• Full UK Driving Licence as some driving may be required
• Good interpersonal and customer care care skills

Hours are 08.00 to 17.00 Monday to Friday

Salary is 50,000 plus 3k vehicle allowance health-care and pension after a probationary period.

If you believe that you have the skills and ability for this role than please apply today!