Team Manager

This role has a starting salary of £52,047 per annum based on a 36 hour working week.

We are excited to be hiring a new full-time, permanent Team Manager to join our fantastic Hope Service based in Epsom.

Rewards and Benefits:

• 26 days' holiday (prorated for part time staff), rising to 28 days after 2 years' service and 30 days after 5 years' service
• Option to buy up to 10 days of additional annual leave
• An extensive Employee Assistance Programme (EAP) to support health and wellbeing
• Up to 5 days of carer's leave per year
• Paternity, adoption and dependents leave
• A generous local government salary related pension
• Lifestyle discounts including gym, travel, shopping and many more
• 2 paid volunteering days per year
• Learning and development hub where you can access a wealth of resources

About the HOPE service

Hope is a unique and innovative, jointly funded service offering health, social care and education provision to young people aged 11-18 years with complex mental health, social and behavioural difficulties living in Surrey. It provides outreach as well as a therapeutic day programme within a multi-disciplinary team of teachers, social workers, psychiatrists, community psychiatric nurses, creative arts therapists, psychologists and activity workers. It has two employing agencies: Surrey County Council and Surrey and Borders Partnership Trust.

The remit of the HOPE Service is to prevent young people from being admitted into Tier 4 inpatient mental health units and from out of county fostering, residential or educational provision.

HOPE works from two sites, Epsom and Guildford, and each site is a registered Pupil Referral Unit, subject to inspections through Ofsted and Health and Social Care regulations.

About the Role

There are two Team Manager posts in the HOPE Service, one based on each site. Each has responsibility for the daily management and oversight of the day programme and community outreach provision by staff based on their site, in close liaison with their Professional Lead colleagues. The role involves close collaboration with Children's Services, working alongside colleagues from different professional disciplines within HOPE.

The role of Team Manager within Hope is to lead, motivate and manage; ensuring the service provided is consistent, effective and delivers positive outcomes for individuals, their carers and families. The Team Manager contributes to, and supports, the development of practice, procedures and policy, and specifically the professional development of the team. They are accountable for the provision of effective professional practice within the team, the provision of effective, reflective professional supervision, as well as line management and appraisal.

The Team Manager also provides expert guidance in situations of complexity, where there is conflict or resistance and enables others in the team to manage complex and challenging situations. They deputise for the general manager when required.

Shortlisting Criteria

We are looking for a flexible and motivated Team Manager, with experience of working with challenging young people with mental health needs and complex backgrounds.

To be considered for shortlisting for this position, your application will clearly evidence the following:

• Relevant professional qualification (e.g., Social Work degree, Community Psychiatric Nurse RMN qualification, Psychotherapist qualification)
• Health and Care Professions Council registration (e.g., Social Work England, NMC registration, HCPC registration)
• Extensive and up-to-date working knowledge of relevant national and local policy, statutory guidance, and legislation in relation to social care services
• Ability to communicate effectively in highly charged, complex, or challenging situations
• Ability to promote positive working relationships, with excellent partnership working skills
• Demonstrable experience in successful recruiting, performance managing, coaching, and developing staff
• Ability to gather information to inform judgement for interventions in more complex or ambiguous situations, supporting others to do the same
• Competent IT skills
• Good problem-solving and analytical skills

The job advert closes at 23:59 on 20/05/2025 with interviews to follow.

An enhanced DBS 'Disclosure and Barring Service' check for regulated activity (formerly known as CRB) and the Children's and Adults' Barred List checks will be required for this role.

Our Commitment

Surrey County Council is proud to be a Disability Confident Employer. A guaranteed interview will be offered to all disabled applicants where:

• The candidate has evidenced the minimum criteria for the role through their application
• The candidate has chosen to share that they have a disability on the application form

Our application form and onboarding process will provide an opportunity to request any reasonable adjustments for the interview and/or the role.

We want to be an inclusive and diverse employer reflecting the community we serve and particularly welcome applications from all underrepresented groups.