Import Export Operator

Airfreight Import & Export operator is responsible for the arranging and receiving of all import / export consignments on behalf of both internal and external customers in the most efficient and cost effective manner whilst achieving the required service levels. Dealing with all documentation and liaising with our customers and responsible for providing excellent customer service. The Airfreight Import & Export Operator is also responsible for communicating with all internal functions.

This is a full time role 37.5 hours per week Sunday to Thursday located around the Heathrow area

Salary £ NEG

Duties Include:

• Dealing with internal and external customers on a day to day basis.
• Developing effective relationships and negotiating with carriers and overseas agents
• Pre-booking identification with Support/Guidance of UK Head of Airfreight.
• Entering HM Customs entry procedures (NES) and ensure MUCR's are closed prior to delivery.
• Ensuring accurate data is processed in Cargowise such as billing and operational functions.
• Supporting the Sales/Product team with the most efficient and cost effective way of transporting goods.
• Cost reconciliation.
• Accruals and cost accuracy.
• Ensuring all documentation (AWB/DUCR/MUCR) timelines for processing meet the KPI requirements.
• Ensure all other KPI targets are met as directed by the management team.
• Ensure optimum service is provided by our Vendors and Suppliers.
• To support jointly with the Commercial team a sales plan and target account platform for key accounts.
• To develop and maintain personal expertise in operational systems and processes.
• To represent the Company in a positive and professional manner, ensuring that the corporate DNA and family values are adhered to at all times.
• To monitor all Accounts with the customer service team to ensure low and nil spend customers are immediately identified and relevant follow up action is taken.
• Liaise with all new and regular customers on all queries and issues through regular contact by telephone.
• Consistently evaluate all processes and procedures and suggest possible improvements.
• Responding to customer enquires professional and promptly.
• Liaise with all new and regular customers on all queries and issues through regular contact by telephone or email.
• To manage and ensure accurate data is entered into Cargowise including key tracking events, invoice timelines.
• Comply with all relevant work and safety legislation, standards and organisational procedures and UK security regulations.
• Developing relationships with the Sales Team to share customer knowledge and provide business support.
• To fully understand and be conversant with the standard operating procedures.
• Liaise with customers on all queries and issues.
• Process collection and delivery notes and pass to transport.
• Organise customs clearance.
• Advise of delivery dates according to lead times.
• Advise operations of special requirements.
• Provide POD where required.
• Action all invoices and customer /airline queries and respond within the SLA of 24 hours.
• Create spot quotes and generate business from existing customers where possible, with the support of the commercial team and the UK Head of Airfreight
• Adhere to invoice timelines

About You

The ideal candidate will be educated in Maths and English (oral and written) to GCSE, Standard Grade or equivalent; grade A-C and be able to demonstrate highly competent computer skills in all areas of Microsoft office.

Extensive knowledge of import / exports / pricing within Airfreight, knowledge of international trading terms and international standards for freight carriage, insurance and costs.