Resident Liaison Officer

We're Hiring: Resident Liaison Officer - North London

Our client is seeking a passionate and proactive Resident Liaison Officer to join their team and play a vital role in shaping customer experience and stakeholder engagement.

This role is all about putting residents first-ensuring their voices are heard, their concerns addressed, and their satisfaction prioritised. As the key link between our client, contractors, and residents, you'll help deliver responsive, high-quality services that make a real difference in the community.

Key Responsibilities:

• Lead and support local resident engagement strategies
• Analyse customer data to inform service improvements
• Coordinate responses across housing teams and contact centres
• Manage clear, effective communication with all stakeholders
• Represent the Housing Project Team and lead smaller project groups
• Ensure compliance with GDPR and industry standards

What We're Looking For:

• Strong background in customer-facing roles within social housing
• Experience in project management and stakeholder engagement
• Excellent communication, analytical, and organisational skills
• A proactive, problem-solving mindset with a passion for community work
• Flexibility to travel and attend meetings outside standard hours

If you're someone who thrives on building relationships, driving service excellence, and making a tangible impact in residents' lives, we'd love to hear from you.