Service Administrator

Exciting Opportunity for a Service Administrator in Guildford!

Location: Guildford
Salary: 23-27k

A dynamic and fast-paced role has become available at a leading service and repair centre near Guildford. We are seeking a Service Administrator to support our operational and customer service teams. This is a key position, ideal for someone with strong administrative skills, an interest in customer relations, and a keen eye for detail.

Your Role and Responsibilities

As a Service Administrator, you'll be at the heart of customer interaction, handling service requests and ensuring that all customer needs are met. You will be the primary point of contact for servicing, calibration, and repair inquiries while also providing essential administrative support to senior management.

Key Responsibilities:

• Be the first point of contact for customer inquiries on product servicing, calibration, and repairs.
• Efficiently process service requests, quotations, and customer orders.
• Maintain accurate records of customer interactions, job status, and completions.
• Coordinate with technicians and exports for timely dispatch and processing of orders.
• Handle warranty claims and service-related complaints with professionalism and urgency.
• Assist with invoicing, payments, and documentation for services rendered.
• Support senior management in ensuring compliance with ISO/IEC 17025:2017 and UKAS standards.
• Help maintain calibration and service records in line with company processes.
• Assist in managing the quality management system (QMS) and customer relations documents.
• Support equipment tracking, calibration scheduling, contract reviews, and overall laboratory operations.
• Contribute to training and continuous improvement efforts within the lab.

Ideal Candidate

We are looking for someone who is passionate about customer service and is eager to develop their commercial understanding within the business. This position is suitable for recent graduates or those with prior experience in service administration.

Skills & Experience Required:

• Prior experience in customer service.
• Strong communication skills (both written and verbal).
• Ability to understand customer needs and build long-lasting relationships.
• Excellent organisational skills with a keen eye for detail.
• Ability to remain calm and professional under pressure.
• Proficient in computer usage, including Microsoft Office.

Desirable:

• Experience with Quality Management Systems (ISO 17025 or similar).
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).
• A proactive, customer-focused approach to problem-solving.

Why Join Us?

• Work with a global business, dealing with customers and colleagues from around the world.
• Flexible working arrangements including Hybrid options and Flexi-time.
• Career growth opportunities and the chance to enhance your skill set.
• Enjoy early finish Fridays as a benefit.
• Competitive salary and benefits package.

Interested? Apply Today!

If you're ready to take on this exciting opportunity and have the required skills, we want to hear from you! Please contact Aastha Khurana at (phone number removed) or email your CV to (url removed). Alternatively, apply directly through this advert.

Don't forget - Proactive Global offers a referral scheme! If you know someone perfect for this role, refer them, and if they're placed, you'll receive 250. (Terms and conditions apply)

Take the next step in your career with us!

Proactive Global is committed to equality in the workplace and is an equal opportunity employer.
Proactive Global is acting as an Employment Business in relation to this vacancy.