Resident Service Officer

My client at the London Borough of Newham is looking for a Resident Service Officer to carry out a range of duties as directed within Resident Services, to the Boroughs housing residents, irrespective of tenure. With a strong focus on income collection maximisation and client relations, officers will provide excellent services to customers To provide an effective income recovery service that maximises income collection and debt recovery whilst providing a customer focussed service for residents in a range of housing provided by the council including leasehold, permanent and temporary accommodation:

• Knowledge of First Tier Tribunals, and/or County Court proceedings relating to housing residents.
• Knowledge of methods to achieve effective income recovery including welfare regulations.
• Knowledge of relevant legislation with relating to the management of Council tenancies and leases.
• Ability to communicate clearly, courteously and patiently with members of the public and with colleagues.
• Able to use a range of IT systems.

If you have the skills and experience to take on this challenging role, then you are encouraged to apply.

Ackerman Pierce can guarantee a weekly payment service and a 1-2-1 account manager during your time with the agency. Including an Ackerman Pierce welcome pack.

If you are interested in the role or have any further questions, please contact the housing department at Ackerman Pierce on (phone number removed)