Maintenance Supervisor (Responsive Repairs)

Job Purpose:
To supervise a team of trade operatives, ensuring efficient maintenance and repair of housing stock. This role involves coordinating work schedules, overseeing on-site activities, ensuring health and safety compliance, and maintaining high-quality standards. The supervisor will act as a key link between residents, contractors, planning teams, and management.

Key Responsibilities:

• Supervise and manage a team of tradespeople, including plumbers, carpenters, and maintenance staff.

• Coordinate daily work schedules to ensure tasks are completed on time.

• Conduct pre, in-progress, and post-inspections to ensure quality and compliance.

• Mentor operatives and trainees, ensuring health and safety guidelines are followed.

• Monitor performance of operatives and subcontractors, ensuring adherence to company standards and KPIs.

• Control costs related to labour, equipment, and materials to minimise waste.

• Provide technical guidance to tradespeople and support planning and customer service teams.

• Address resident concerns and complaints promptly and professionally.

• Collaborate with management to develop maintenance strategies, budgets, and schedules.

• Ensure health and safety compliance, including conducting risk assessments.

• Participate in an out-of-hours rota for repairs and maintenance.

Person Specification:
Essential:

• Experience supervising repairs and maintenance in property management or social housing.

• Trade qualification (e.g., plumbing, carpentry).

• Strong knowledge of building maintenance and health and safety regulations.

• Experience managing contractors and performance against SLAs.

• Excellent organisational, communication, and leadership skills.

• Ability to manage multiple tasks, solve problems, and meet deadlines.

• Full driving licence and access to transport.

Desirable:

• Health and safety certification (e.g., NEBOSH, IOSH).

• Willingness to engage in ongoing training and development.