Contract Manager P1924

Pinnacle Group are looking to recruit an experienced Contract Manager to manage the Soft Services of grounds maintenance. You will be responsible for the management of multi-site facility contracts for grounds maintenance services ensuring compliance with high standards and budget requirements. You will be joining our Soft FM team based in Lambeth. Our Soft FM team is responsible for a wide range of cleaning, grounds maintenance and caretaking services to ensure community assets are well-maintained.

The ideal candidate will have proven experience managing outsourced service contracts within the facilities management sector, with specific expertise in grounds maintenance. A strong focus on service quality and tenant satisfaction is essential. The successful candidate will demonstrate effective budget control, alongside robust financial and performance monitoring skills. A solid understanding of health and safety regulations, particularly in relation to outdoor and environmental services, is required. The role involves conducting audits, inspections, and risk assessments, as well as managing feedback and driving continuous improvement. If you are passionate about people and delivering high-quality grounds maintenance and soft FM services, this could be the right opportunity for you.

This role is based in Lambeth and will require frequent travel across South London. To support this, a company van and a fuel card will be provided. The working hours are 7AM-3PM Monday-Friday.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We're a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we're looking for

We're looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities:

• Oversee the day-to-day management and performance of grounds maintenance contracts over multiple sites
• Plan, schedule and oversee grounds maintenance operations, including grass cutting, hedge trimming, planting, weed control and seasonal landscaping
• Ensure all grounds are maintained to agreed standards and specifications across multiple sites
• Manage teams of grounds maintenance operatives
• Ensure compliance with horticultural best practices, environmental standards and health & safety regulations
• Monitor and evaluate the quality of work through regular site inspections and audits
• Develop and manage work schedules aligned with seasonal demands and service level agreements
• Order and manage stock of plants, seeds, tools and machinery needed for grounds maintenance
• Handle client and stakeholder communications, addressing service issues
• Track contract performance and implement improvements to maintain high-quality green spaces
• Control budgets and ensure cost-effective delivery of services within financial parameters
• Lead on training and development of grounds staff in horticultural techniques and safety protocols

Key requirements:

• Proven experience in managing soft facilities services in cleaning and grounds maintenance
• Strong understanding of horticultural practices, landscaping, arboriculture and seasonal grounds maintenance cycles
• Experience with budget management and full profit and loss accountability.
• Demonstrable track record in facilities management, particularly in a multi-site environment.
• Knowledge of health and safety regulations, compliance standards, and best practices in facilities management.
• Full driving licence
• IOSH Managing Safely Qualification or equivalent is advantageous.

Our offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds - particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

• Maternity/paternity packages

• Flexible Working Arrangements

• Life Assurance

• Enhanced Pension Scheme

• Additional Annual Leave

• Private Medical Insurance

• Cycle to Work Scheme

• Employee Assistance Programme

• Retail Discounts

• Childcare Assistance

• Season Ticket Loans

• Sick Pay Schemes

• Personal Development Plans