Senior Block Manager

This is an exciting opportunity to join an industry-leading property management firm known for its consumer-empowered approach and award-winning service.

This role offers the chance to manage a diverse portfolio of estates, build strong client relationships, and contribute to a company that values innovation, transparency, and staff wellbeing.

The Role:

As a Senior Property Manager, you will be responsible for managing a portfolio of complex residential developments, including high-rise and mixed-use buildings.

You will act as the main point of contact for clients, overseeing day-to-day operations, compliance with the Building Safety Act, financial management, and strategic planning.

Key Responsibilities:

• Manage a portfolio of complex residential sites
• Conduct regular site inspections and ensure high standards of maintenance
• Handle resident queries, issue resolution, and contractor management
• Ensure compliance with the Building Safety Act (BSA), including:
  • Maintaining/contributing to the Golden Thread
  • Supporting Safety Case Reports
  • Monitoring Fire Risk Assessments
  • Liaising with the Building Safety Regulator (BSR)
• Oversee on-site staff and third-party contractors
• Prepare and manage annual service charge budgets
• Lead or support Section 20 consultations and major works
• Build strong relationships with RMC/RTM directors, leaseholders, and freeholders
• Attend AGMs and board meetings (some outside standard hours)
• Maintain accurate records and produce management reports
• Collaborate with internal teams and external consultants

The Person:

We are looking for a proactive and experienced property professional with a strong understanding of complex residential management and compliance. You should have experience dealing with high-rise or new build developments and be confident managing client relationships and strategic operations. A mature, analytical, and accountable approach is essential.

Skills & Experience:

• 3-5 years' experience in residential block management
• Experience with high-rise, new build, or complex sites
• Strong knowledge of leasehold legislation, health & safety, and the Building Safety Act
• Proven ability to manage budgets, contractors, and major works
• Excellent communication and stakeholder management skills
• Proficient in property management software (e.g., Qube/MRI, Blockman)
• MTPI or RICS qualified (or working towards) - desirable
• Knowledge of fire safety legislation and BSA reporting - desirable
• Experience with Safety Case Reports or Higher-Risk Buildings - desirable
• Flexibility for occasional out-of-hours site visits

Additional Information:

• This role requires travel to estates, so a personal vehicle is essential (expenses reimbursed)
• The company offers a comprehensive benefits package including private healthcare, life insurance, income protection, and flexible working arrangements
• The company culture is highly supportive, innovative, and employee-focused