Assistant Vice President, EMEA Operations Service Management

Our client is seeking a VP EMEA Operations Service Management Assistant to join their team on a permanent basis.

Responsibilities (but not limited to):

• Operations to include, Payments, Corporate Loans, Trade Finance and Treasury.

• Create and maintain governance framework procedures with EMEA Branches
• Challenge irregular handlings and inefficient operation flows and standardize where possible
• Function as contact person with regards to any issues and concerns on services provided by service provider including EMEA Operations and offshored/outsourced parties.
• Identify opportunities for standardisation and obtain agreement from internal and external stakeholders
• To implement process improvements and further standardisation of process between EMEA offices
• Identify opportunities for standardisation and obtain agreement from internal and external stakeholders
• To implement process improvements and further standardisation of process between EMEA offices
• Contribute to further Centralisation projects by gathering available materials to understand current process and system
• To perform identified tasks as per plan within required timeline to contribute to achievement of overall goal of the initiative
• To manage progress, issues and associated risks and provide status update in a timely manner to ensure visibility of the overall progress
• To support team members in delivering the planned outputs not only by giving them guidance but from time to time carry out tasks in case of need
• Promoting offshoring/outsourcing initiatives

Skills and Knowledge:

• Experience of back office operations and/or project management
• Skill of issue solving, stakeholder management
• Working knowledge of Microsoft products to Intermediate level (Word, Excel etc).
• Experience of creating and presenting materials in stakeholder forums (PowerPoint)
• A high degree of accuracy and attention to detail.
• Strong decision-making skills, with excellent communication (written and verbal skills).
• Recognise the need for change and the ability to generate new ideas.
• Educated to at least GCSE Grade C level or equivalent in Maths & English
• A Level education or equivalent
• Strong numerical skills
• Excellent Microsoft Office skills (Word & Excel).
• A strategic approach, with the ability to lead and motivate your team members

For more information on this role please contact Barbara Houghton by sending your CV and quoting ref 16839BH.