Assistant Director of Compliance Delivery

Paradigm Housing have partnered with Braxfield Recruitment to source an experienced compliance professional to join them for a 12 month period as Assistant Director of Compliance Delivery.

About Paradigm Housing

Paradigm work across the South-East and London with homes in 30 local authority areas.

Their story started in 1988 when Chiltern District Council transferred its 4,500 homes to a new organisation, called Chiltern Hundreds Charitable Housing Association. They have grown into Paradigm Housing Group, owning and managing more than 16,000 homes across the South East.

As a charitable organisation, all the money they make goes into building new homes and providing services for customers. Paradigm are proud to be building 400 new homes a year for sale and for rent. Their mission is to help more people have a home they can afford.

Paradigm have over 600 employees and are a Best Companies 2 Star accredited organisation with high levels of employee engagement and a range of benefits curated to deliver what their employees value.

Benefits of Working at Paradigm Housing

Paradigm Housing have listened to their employees and have created an amazing benefits plan that reflects what their employees asked for. These benefits include:

• Salary £112,500 - £117,400
• A defined contribution pension scheme with up to 9.5% employer contribution rate
• Life cover with 3 times basic salary
• Group Income Protection and Sickness Plan
• 30 days annual holiday + Bank holidays + days in between Christmas and New Year
• Bonus scheme that links to both corporate and individual performance
• A Wellbeing programme that promotes and supports good physical, mental and financial health
• Family friendly policies with generous maternity, paternity, shared parental and adoption leave policies
• Medicash level 3 Health cash plan worth over £1800 per year for employee and dependent children.
• Giving back days - 3 days a year to give back to local communities or charities
• Modern offices with free parking and flexible ways of working
• Personal and Professional Development programmes

The Assistant Director of Compliance Delivery role

The Assistant Director Compliance Delivery will be responsible for managing and delivering a robust and fully auditable property compliance service across all Paradigm owned and managed assets. They will ensure Paradigm meets all statutory and best practice policy requirements across servicing, inspection and update regimes.

Key Accountabilities:

• Formulate and provide strategic direction to Compliance Heads of Service, ensuring they fulfil business requirements to a high standard and in line with statutory obligations.
• Drive performance across the DLO teams ensuring productivity is in line with the business plan, reducing external supply use and striving to improve both efficiency and value for money.
• Full ownership and accountability for compliance service provision making the best use of resource to meet corporate and directorate objectives.
• Full responsibility for the Compliance budget, challenging spend, monitoring financial performance and improving cost effectiveness. A leader and advocate in driving value for money.
• Ensure compliance with all statutory health and safety requirements relating to the safe operation of buildings, and working practices of staff, such as CDM, H&S at Work, Building Safety Act, Fire Safety Act, etc, also adhering to all PHG policies and procedures.
• Develop, influence and drive managers to perform in a commercially astute manner, driving business performance and productivity.
• Ensure that all compliance areas have robust and up to date policies, procedures, plans, and systems covering all aspects of work and minimising risk.
• Provide reports and detailed department insights, KPIs and other information to the Executive Director of Property
• Use data and insight to drive decision making, identifying opportunities for improvement.
• Promoting and driving a focus on customer satisfaction and welfare across the operation that positively impacts our performance and Tenant Satisfaction Measures.
• Act as an escalation point for high level/complex complaints both Property and cross departmental, ensuring prompt resolution and damage limitation.
• Ensure M&E contracts are procured, mobilised, and managed effectively to meet our repairs and compliance standards.
• Provide professional senior management support to all direct reports ensuring robust supervision across the function, developing line management skills in line with our competence framework and values.

In Summary

Assistant Director of Compliance Delivery, 12 month FTC

Salary £112,500 - £117,400

Paradigm Housing are an excellent organisation to work for as evidenced with their 2 accreditation from Best Companies as an Outstanding employer. They are acquiring and building properties and will continue to grow year on year. If you are a Compliance professional working at a senior level and would like to find out more about the Assistant Director of Compliance Delivery position then please submit your application or get in touch with Braxfield Recruitment for a confidential conversation.

Paradigm Housing Group, is committed to Equality, Diversity and Inclusion. They undertake to treat their staff, residents, contractors, partners, suppliers and others they interact with fairly, as well as to promote equality of opportunity and tackle discrimination.

As a social landlord, they provide and deliver services to a variety of communities. Their diverse workforce brings different perspectives and skills into the organisation, which reflect the communities they work in.