Customer Service Advisor

Job description

Job: Complaints Handler

Area: Basildon

Salary: 27,000

This role is working for a leading Social Housing Contractor within their Admin Team. this is a permanent position based Basildon

Duties:

• handling customer concerns and issues in a professional and timely manner to ensure customer satisfaction.
• Liaising with other team members and third parties i.e. Sub-contractors
• Dealing with incoming email queries
• Managing the central tracker where the status of each complaint is kept, to ensure deadlines are met

Job Type: Full-time

Pay: From 27,000.00 per year

Benefits:

• Free parking
• On-site parking

Schedule:

• Monday to Friday
• Overtime
• Weekend availability

Work Location: In person