Learning and Operations Lead

ACCA is committed to a workplace culture which is inclusive, diverse, human and connected.

We're currently looking for a Learning and Operations Lead on a full time, fixed-term basis until March 2026. This position is within the Innovation in Learning and Assessment programme at ACCA. We are flexible on the location of this role and would welcome applications from any global location.

The Learning and Operations Lead will oversee the delivery and operation of ACCA learning support initiatives, ensuring their quality and functionality provide exceptional support to students in exam preparation.

The Job

Reporting to the Head of Learning, on a day to day basis you'll be involved in the following:

Operational responsibility for the running and performance of ACCA study support initiatives ensuring operational excellence
Leading the operational support team ensuring effective and efficient support at all times. Actively adhering to and promoting the highest level of customer service standards
Manage a team of subject matter experts, ensuring regular communication and the timely implementation of recommend updates to the learning content
Evaluate the technical content and functionality of both existing support initiatives and those in development, incorporating user feedback and guidance from subject matter experts to enhance the student experience
Support current and future learning support initiative design to maintain student engagement, interest, completion and exam success performance
Support the internal content team to develop new initiatives and manage updates, providing timelines to ensure deadlines are met
Line management responsibility for the Digital Learning Lead in managing the ongoing operations of the learning initiatives
Supporting the Head of Learning in strategy design and implementation
Budgetary responsibility for costs associated with the work of the subject matter experts, ensuring data is submitted on a timely basis and reviewed quarterly
Lead quarterly team updates with both internal and external stakeholders.

The Person

We're looking for someone who has:

A professional accountancy qualification holder with relevant work experience in the professional education industry, ideally with international exposure
A strong understanding of professional education, preferably in accountancy and a strong technical understanding of ACCA's qualifications
Successful prior experience of working in an accountancy teaching role and/or content development role, preferably ACCA courses. A track record of delivering high quality teaching and learning content and successful learning outcomes
Excellent and demonstrable track record in agile development of best-in-class digital learning experiences underpinned with commercial and business acumen
Experience in leading and motivating people; an interest in developing people whilst managing performance; comfortable achieving results through others - a collaborative team player
Experience of cross-functional working and demonstrate good influencing and negotiating skills
Experience of formulating strategy and developing and improving structures and processes to enable delivery of the strategy.

We strive to create an environment where you can prioritise your wellbeing and offer a competitive benefits package to help you do this. We provide an employee assistance programme and are proud to offer a financial wellbeing tool to our employees.

We are committed to equal opportunities across our recruitment activities and have a real commitment to ensuring the inclusion and well-being of all employees. We have a blended approach to working to support our employees to balance the needs of their job with other aspects of their life.

For more information on ACCA, your journey as a candidate and the benefits of working with ACCA please visit our Work for Us page here