Collections Executive (German Speaking)

To support the growing demand for our technology and services, my client is seeking a Collections Executive to join their collections and recoveries team. This role requires building strong, professional relationships with merchants and colleagues, and they are looking for a highly motivated individual eager to grow their career within a fast-growing global fintech.

Client Details

My client is a leading global embedded financing platform, who empower top e-commerce sites, tech companies, and payment service providers to offer flexible funding solutions to their merchant base through their software and APIs. With AI-driven credit risk assessment, they enable more SMEs to access fast, affordable financing, operating across the UK, EU, and the US to support the future of embedded financial services.

Description

• Strong understanding of collections and recoveries, including customer contact strategies.
• Deliver exceptional service in resolving non- or under-paying merchant accounts.
• Manage high-value arrears cases, adapting to unique and complex circumstances.
• Handle inbound and outbound calls, and draft letters and emails with accuracy and care.
• Build positive relationships with merchants to assess their situations and achieve mutually beneficial resolutions.
• Negotiate and implement tailored solutions that balance merchant circumstances with business interests.
• Excellent communication skills, confidence, and attention to detail.
• Ability to handle challenges, think quickly, and innovate in dynamic situations.
• Strong business acumen, entrepreneurial mindset, and enthusiasm for supporting SMEs; finance industry experience is a plus.
• Accurately input and manage data across multiple systems.

Profile

Essential:

• Fluent in English and German.
• Minimum of one year's experience in Customer Support, Credit Control, Collections, or Debt Recovery.

Desirable:

• Highly reliable, organised, and adaptable.
• Proficiency in HubSpot and experience with Excel.
• Knowledge of insolvency and legal escalation processes.
• Strong attention to detail and confidence in working with data.
• Entrepreneurial mindset with a proactive, can-do attitude.
• Team-oriented mindset, with a collaborative and supportive approach.

Job Offer

• Stock Options
• Private Medical Insurance through Vitality
• Employee Assistance Program (EAP) with Health Assured
• Enhanced Maternity & Paternity Leave
• Modern, state-of-the-art office in Central London
• Free on-site gym in Holborn office building
• Subsidised lunches via Feedr
• Deliveroo allowance for late office work
• Monthly in-office massage sessions
• Regular team and company socials
• Football Power League & Squash Club participation