Hotel Night Manager Immediate Star,

As Night Manager, you will oversee night-time supervision of the Front Office Team to ensure Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out. A Night Manager is responsible for managing the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

• Oversee the entire Front Office operation to maintain high standards.
• Serve as a point of contact for regular and VIP Guests.
• Complete Night Audit duties
• Maximise room occupancy at best rates and use up-selling techniques to promote hotel services and facilities
• Understand and demonstrate correct procedures regarding the acceptance of foreign currencies, credit cards, and cash in accordance with the hotel credit policy.
• Represent the Hotel Manager and other senior managers in their absence, taking full responsibility for the hotel.
• Manage, record, and promptly resolve issues or emergencies that arise.
• Demonstrate current knowledge of hotel products, services, pricing, and policies, as well as knowledge of the local area.
• Act in accordance with all security and emergency procedures and manage the instigation of these, as required
• Compile an adequate handover to the Early staff / Duty Manager.
• Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts.
• Act in accordance with policies and procedures when working with front-of-house equipment and property management systems
• Conduct annual and mid-year Appraisals with Team Members.
• Conduct Health and Safety Checks and Night Walks, and maintain a high level of situational awareness across all hotel areas.
• Assist other departments, as necessary.

A WORLD OF REWARDS

• Smart uniform provided and laundered
• Free and healthymeals when on duty
• Grow your Career!
• Personal Development programmes designed to support you at every step of your career
• A chance to make a difference through our Corporate Responsibility programmes - Find out what and how we are doing
• Team Member Travel Program: discounted hotel nights plus 50% off Food and Beverages (subject to individual outlets)
• Team Member Referral Program
• High street discounts: with Perks at Work
• Holiday: 28 days, including bank holidays (increasing yearly to up to 33 days)
• Discounted dental and health cover
• Discounted Taxi when public transports stop running
• Modern and inclusive Team Members' areas

Working hours: Nights, 4 days on 4 days off (7 AM - 7 PM)

A Night Manager oversees the night-hour supervision of the Front Office Team to ensure that Team Members are prepared and well-informed to deliver our Guests an exceptional experience from check-in through check-out.