Expired
Service Team Adminstrator
Company
V- Tech UK Ltd
Location
Ilford
Employment Hours
Full Time
Employment Type
Permanent
Salary
£25,397 - £27,000 Per Annum
Job Requirements/Description
Job description
GEMCAL SERVICE LTD are a rapidly growing Garage Equipment Service Company based in Hainault, Essex.
We are seeking a Service Administrator to work within a customer service team reporting to the business and service manager, key objectives include supporting customers, scheduling engineer's diaries, ordering of parts.
Other job responsibilities will partially include:
Logging cases, dealing with customer complaints, keeping systems updated
Generating profit for company
Working with colleagues and other departments to ensure a seamless service for customers
Scheduling jobs to meet customer needs, taking into account the complexity of each job, time required and parts availability
Working with the purchasing team to schedule deliveries and installations
Ensuring paperwork is submitted by engineers accurately and punctually
Assisting field engineers with technical challenges to identify solutions
Ordering correct parts for jobs
Ensuring warranty terms are adhered to Liaising with other departments with regards to jobs, service cases, parts and any other queries as the service team representative
Making sure all time sensitive work is carried out correctly, competently and on time, with customer satisfaction in mind
Ensuring that all work complies with DVSA, health and safety and manufacturer policy, as well as company standards
Key skills required:
MUST HAVE
A confident and skilled communicator - confident and professional on the phone, plus have the ability to communicate and keep customers updated on the case they have raised being the voice of responsibility and care.
Customer service helpdesk experience
Organisational skills
Good geographical knowledge
Ability to multi-task and prioritise
Positive can-do attitude
Strong IT skills
Attention to detail
Interpersonal skills
Problem solving and decision making
Ability to communicate well with customers and colleagues across different departments, face-to-face, telephone and via email
Motivated and able to motivate others
Leadership and ability to delegate
Ability to work under pressure
Expected start date: ASAP
Job Types: Full-time, Permanent, Fixed term contract
Pay: £25,396.80-£27,000.00 per year
Benefits:
Casual dress
Company events
Company pension
Free parking
On-site parking
Application question(s):
How many years customer service experience do you have?
What's your understanding of Garage Equipment?
Work Location: In person
Expected start date: 11/08/2025
GEMCAL SERVICE LTD are a rapidly growing Garage Equipment Service Company based in Hainault, Essex.
We are seeking a Service Administrator to work within a customer service team reporting to the business and service manager, key objectives include supporting customers, scheduling engineer's diaries, ordering of parts.
Other job responsibilities will partially include:
Logging cases, dealing with customer complaints, keeping systems updated
Generating profit for company
Working with colleagues and other departments to ensure a seamless service for customers
Scheduling jobs to meet customer needs, taking into account the complexity of each job, time required and parts availability
Working with the purchasing team to schedule deliveries and installations
Ensuring paperwork is submitted by engineers accurately and punctually
Assisting field engineers with technical challenges to identify solutions
Ordering correct parts for jobs
Ensuring warranty terms are adhered to Liaising with other departments with regards to jobs, service cases, parts and any other queries as the service team representative
Making sure all time sensitive work is carried out correctly, competently and on time, with customer satisfaction in mind
Ensuring that all work complies with DVSA, health and safety and manufacturer policy, as well as company standards
Key skills required:
MUST HAVE
A confident and skilled communicator - confident and professional on the phone, plus have the ability to communicate and keep customers updated on the case they have raised being the voice of responsibility and care.
Customer service helpdesk experience
Organisational skills
Good geographical knowledge
Ability to multi-task and prioritise
Positive can-do attitude
Strong IT skills
Attention to detail
Interpersonal skills
Problem solving and decision making
Ability to communicate well with customers and colleagues across different departments, face-to-face, telephone and via email
Motivated and able to motivate others
Leadership and ability to delegate
Ability to work under pressure
Expected start date: ASAP
Job Types: Full-time, Permanent, Fixed term contract
Pay: £25,396.80-£27,000.00 per year
Benefits:
Casual dress
Company events
Company pension
Free parking
On-site parking
Application question(s):
How many years customer service experience do you have?
What's your understanding of Garage Equipment?
Work Location: In person
Expected start date: 11/08/2025
Company
V- Tech UK Ltd
Location
Ilford
Employment Hours
Full Time
Employment Type
Permanent
Salary
£25,397 - £27,000 Per Annum