Security Account Manager

Security Account Manager

Location: West London and Home Counties

Job Description:

A fantastic opportunity has arisen for an experienced Security Account Manager

We are seeking an experienced and dynamic Security Account Manager for a leading security service provider. The role is to lead a team of security personnel across multiple sites. The ideal candidate will ensure that all operations adhere to the highest standards of security, compliance, and client satisfaction, with a strong focus on managing KPIs and SLAs. A valid SIA license is essential.

Key Responsibilities:

Team Leadership: Supervise, motivate, and manage a team of security personnel, ensuring consistent high performance across multiple sites.

Compliance Management: Ensure all team members maintain valid SIA licenses and comply with industry regulations and company policies.

Performance Monitoring: Establish, monitor, and report on key performance indicators (KPIs) and service level agreements (SLAs) to drive continuous improvement and client satisfaction.

Operational Oversight: Develop and implement robust security procedures and policies, conducting regular site inspections and audits to assess operational effectiveness and compliance.

Client Relations: Liaise with clients to understand their security needs and ensure the delivery of tailored security solutions.

Incident Management: Oversee incident response, conduct investigations, and implement corrective actions when necessary.

Reporting: Prepare detailed reports on operational performance, incidents, and compliance for senior management review.

Stakeholder Coordination: Maintain effective communication and relationships with local law enforcement, emergency services, and other relevant stakeholders.

Requirements:

• Proven experience in a security management role, preferably overseeing operations across multiple sites.
• Strong leadership skills with a track record of managing and developing a diverse team.
• In-depth knowledge of security practices, industry standards, and legal requirements, including mandatory SIA licensing.
• Demonstrated ability to manage and improve KPIs and SLAs.
• Excellent communication, organisational, and interpersonal skills.
• Ability to work under pressure and take decisive actions in emergency situations.

Benefits:

Salary: Circa 70,000 + travel + benefits

• Opportunities for career progression and professional development.
• A dynamic and supportive work environment.