AOG Operator

Freightserve recruitment are looking for a AOG Operator to work Monday - Friday 9am - 6pm for a well-established Freight Forwarder. The company is based in the West Drayton, Middlesex area.

The Opportunity

The Operations Coordinator will be responsible for completing shipments from start to finish within the AOG Operations team, ensuring excellent customer service at all times. This role plays a key part in the import process, managing documentation, liaising with suppliers, and ensuring compliance with customs regulations while providing timely support to customers.?

Key Role Accountabilities:

As an Operations Coordinator, you will:

• Handle import / export processes from quotation to shipment completion, ensuring cost-effective and timely solutions for customers.
• Manage all documentation for import / export activities, including customs entries and delivery instructions, in line with compliance requirements.
• Provide excellent customer service by responding to emails and calls promptly, tracking shipments, and addressing inquiries.
• Ensure accurate record-keeping, billing within KPIs, and maintaining customer data in the company system.
• Ensure compliance with all statutory aviation requirements, health and safety policies, and Quality Management System.

Provide timely and accurate quotations using Cargowise, converting them into live jobs and following up to secure business.?

Required Experience:-

• Thrives in a fast-paced, customer-driven environment.
• Has strong organisational, communication, and problem-solving skills.
• Demonstrates a solid understanding of UK customs law and procedures.
• Has experience with Customs Declaration Service and knowledge of Cargowise (preferred).
• Is proficient with Microsoft Office tools such as Word, PowerPoint, and Excel.
• Ideally has Dangerous Goods compliance certification.

Can work independently, using their initiative to assess data and propose solutions.?

Benefits:-

• Healthcare Cash Plan, including dental and vision
• Incremental holidays based on length of service, with an additional day off for your birthday
• Contributory pension scheme
• Life assurance
• Employee Assistance Programme
• Free on-site parking
• Opportunity to grow expertise through ongoing coaching, training and development sessions

?Working hours are Monday - Friday 9am - 6pm

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.