Support Worker - Childrens Information & Advice Officer

We are currently recruiting Children's Information and Advice Officers to work within Hertfordshire Gateway Services.

The Role

• If you are passionate and committed to supporting children and families to access the right support at the right time, this is role for you.
• You will be working in an office based environment.
• Your work will be underpinned by the principle of improving outcomes for children and young people through:
• Effective screening and support, to ensure that families receive the 'Right Response' from the appropriate agency at the highest levels of need without unnecessary delay.
• Strengthening screening and referral processes of Specialist Social Care Team and ensure a more timely and proportionate response to ensure that all contacts get feedback and are supported in appropriately addressing the needs of children and young people

Responsibilities

• The primary areas of responsibility are to be the key point of contact for all enquiries and requests raised from various sources and to accurately record key elements of concerns or needs that are identified.
• To identify needs, with management direction and support, to assess threshold of risk and understanding of the different tiers of service provision.
• To make full use of a range of computerised systems, gather and accurately record information and attend regular meetings with the team and professionals.
• As a CIAO you will support families and children by providing information on the offer of services available universally and within Early Help in Hertfordshire.
• The signposting of information will support families in needs to prevent an escalation of concern

Experience preferred:

Minimum of 12 months' experience of working within the Health and Social Care sector as a Support Worker in the UK

The team:

• Well-structured organised team, growing their staffing levels

Minimum Requirements:

• Previous experience within Children's Services remit This is an unqualified role.
• Enhanced DBS/CRB (we can obtain for you)
• Eligibility to work in the UK
• NVQ level 2 in Health and Social Care

To discuss this role, or any similar vacancies we have available in Hertfordshire, please contact Faye Whitehead on (phone number removed) or email to