Assistant Front Office Manager - Luxury Apartment

Role: Assistant Front Office Manager - Luxury Apartment
Location: London
Salary / Rate of pay: Up to 45,000 pa

Platinum Recruitment is working in partnership with a luxury property in the Mayfair area of London and we have a fantastic opportunity for an experienced Assistant Front Office Manager to join their team.

What's in it for you?

We know how important it is to feel valued. That's why our client offers a comprehensive package, including:

• Inclusion to a discretionary service charge scheme
• 28 days holiday (plus an extra day for your birthday)
• Pension and Life assurance
• Medicash to claim money back and get access to support for physical & mental well-being
• Complimentary night's stay at the property every year in recognition of your hard work
• Regular team get-togethers, and seasonal parties
• Ongoing training opportunities
• Enhanced family leave for when you are expanding your family

Package

Salary: 38,000 to 45,000 p.a. depending on experience

Why choose our Client?

Sophistication, luxury, and a warm welcome - this is what our client is all about. If you are passionate about delivering unparalleled guest experiences and eager to advance your career within a prestigious setting, this is an exciting opportunity!

Assistant Front Office Manager Responsibilities:

• Support the Front Office Manager in managing daily front office operations, including check-ins, check-outs, and concierge services
• Ensure all guest interactions are handled with professionalism and warmth, maintaining the luxury standard expected by our clients
• Assist in training and supervising front office staff to ensure consistent service excellence
• Address guest inquiries and resolve any concerns promptly to enhance their experience
• Collaborate with other departments to ensure seamless service delivery throughout the property
• Monitor room availability, rates, and occupancy levels to maximise revenue opportunities
• Implement effective communication strategies within the team to ensure operational efficiency

Desired qualifications & skills:

• Exceptional interpersonal skills with a strong emphasis on customer service excellence
• Proficient with Opera PMS is essential
• A min. of 2 years of experience in a similar role within a luxury hospitality environment or 5-star hotels only
• A proactive problem-solver with outstanding organisational skills
• The ability to work effectively under pressure while maintaining attention to detail

Sound like the role for you? Then we would love to hear from you! Click Apply Now to discuss this Assistant Front Office Manager role in London and let's take your career to the next level together!

Don't forget to speak to your consultant about our "Recommend a Friend" referral scheme and find out how you could earn up to 250 per recommendation.

Consultant: Helen Davies
Job Number: (phone number removed) / INDFOHF&B
Job Role: Assistant Front Office Manager - Luxury Apartment
Location: London

Platinum Recruitment is acting as an Employment Agency in relation to this vacancy.