Medical Secretary

Role: Medical Secretary

Location: City and West End of London - This is a full-time, on-site position working between city and west end site

Salary: 33-42k

Hours: 35 hours per week to provide clinic cover between 8am and 8pm, Monday to Friday (shift patterns such as 8am-4pm, 9am-5pm, 10am-6pm, or 12pm-8pm as required)

OverviewThis role sits within the Patient Services team and reports directly to the Clinic Manager. In addition to the core responsibilities, the position involves supporting other members of the team and requires flexibility due to the nature of patient-facing work.

Key Responsibilities

General Medical Secretary Duties

• Manage correspondence, results, and procedural documentation.
• Liaise with patients, visitors, consultants, and other healthcare professionals.
• Assist patients in navigating the clinic and provide a high level of service throughout their visit.
• Act as the final point of contact before patients depart, ensuring their experience has been satisfactory.
• Handle telephone and email enquiries from patients, hospitals, and other practices.
• Carry out administrative tasks such as filing, scanning, and posting correspondence.

Clinic Administration & Coordination

• Manage the shared email inbox, including appointment bookings, general information requests, and directing messages appropriately.
• Handle incoming calls, book and cancel appointments, and process payments over the phone.
• Draft and issue correspondence including clinic, referral, and insurance letters.
• Coordinate operating theatre bookings, anaesthetic cover, and related logistics.
• Ensure test results and patient correspondence are processed and communicated promptly.
• Maintain accurate and up-to-date patient records.
• Greet patients warmly on arrival, manage waiting times, and keep them informed of any delays.
• Generate invoices and take payments as required.
• Open and distribute daily post.
• Schedule follow-up appointments, scans, or investigations as requested by consultants.
• Provide chaperone support when required (training provided).
• Keep up to date with all clinic services, procedures, and mandatory training.

Experience & Qualifications

• Previous experience in a medical secretary, clinic coordinator, or similar administrative role within a healthcare environment.
• Proficiency in Microsoft Office Suite (essential).
• Experience with practice management software (e.g. Semble) and CRM platforms (e.g. HubSpot) is desirable but not essential.

Key Attributes

• A collaborative and supportive team player.
• Professional, positive, and approachable manner.
• Strong attention to detail and accuracy.
• Ability to manage multiple priorities in a fast-paced environment.
• Flexible and proactive, with a willingness to assist across different areas as required in a growing team.

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

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