Head of Housing Repairs and Maintenance

Head of Repairs and Maintenance - (26779)

Circa £98,000 - £105,000 per annum, plus car allowance of £5055 per annum and great benefits including Health Cash Plan

Hybrid working, flexible office-base, working from home and across your regional portfolio.

Permanent, full time (37.5 hpw)

We can't offer a CoS for this role

Home, a place where you belong

We're looking for an incredible leader who can supercharge performance across our Central and South of England regional repairs and maintenance operations. You'll be accountable for all aspects of maintenance delivery across our customers' properties with a portfolio of c9600 homes in the Central region and c13,500 in the South. You'll lead on repairs, voids, statutory compliance checks, FOW, planned/investment works, all estate services, as well as other specialist contractor works.

You'll deliver our maintenance services through our internal DLO teams as well as our contractor network, ensuring they deliver right first time, commercially driven and compliant services, delivering on our customer promise.

What you'll do:

• Providing strong, clear and expert leadership promoting a culture of performance and excellence. You'll work closely with our other Regional Heads of Maintenance and Regional Directors of Housing to drive performance and services that deliver for our customers.
• Deliver a right-first-time repairs culture that reduces customer complaints and ensures positive performance in Tenant Satisfaction Measures.
• Leading and motivating supercharged teams to exceed customer expectations and KPI's, effectively controlling costs and risks.
• Developing and delivering short/mid-term operating plans aligned to our strategy.
• Evolve our services to be exemplary and industry-leading.

Why join us

You'll be part of our senior leadership team, who are a great bunch of supportive peers. You'll meet with them regularly to ensure we have a collaborative approach in leading our teams. Be part of one of the UK's Great Places to Work!

You have:

• Significant senior management experience in the delivery of maintenance services through DLO and contractors within a commercially challenging environment.
• Relevant health and safety qualifications (such as NEBOSH).
• Experience delivering services at the right cost and right first time, reducing waste. Can forecast demand, plan resources, and manage a workforce effectively, achieving productivity potential.
• Experienced people manager, able to inspire, influence and embed a culture of operational excellence.
• Creative spark, be a great influencer, solutions-focused and are bold to achieve great things.

Stronger together

We do our best work when we're ourselves. That's why inclusion, wellbeing, and our diversity networks help make Home Group a great place to work! We welcome applications from everyone and are especially keen to hear from people who are currently underrepresented in our workforce. This includes people from ethnic minority backgrounds, people who identify as female, LGBTQ+ people, and disabled people or those with a long-term health condition.

As a disability confident employer, we are committed to making reasonable adjustments and supporting candidates throughout the recruitment process.

The practical bits:

• 37.5 hours per week, Monday to Friday. Our core office hours are 9.00 am to 5.30 pm with flexibility built in
• This is a hybrid role based in one of our regional offices (such as Welwyn Garden City, Reading or London), working from home and across your regional portfolio. Some travel to the North-East (where our Head Office is based) will also be required
• A full current driving licence, as you'll work and travel across your region and will be provided with a car allowance as part of your remuneration package.

What's in it for you?

• 34 days leave, rising to 39 (this includes bank holidays and a "me day"). The option to buy 5 more each year
• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• 800+ discounts on shops, holidays, days out, tech and more
• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support

Find out more

Click APPLY NOW to see our Head of Maintenance job description and help to apply and for all our benefits. Roles can close early, so don't wait. For reasonable adjustments email .

First stage coffee chats are planned for 18th May and interviews w/c 1st June.