Sustainability Officer

Location: Tunbridge Wells - Monson House (Hybrid Working - minimum of 2 days in the office)

About the Role

Role Summatry

Purpose: Work with the Asset Investment Team to deliver initiatives that will lower the carbon footprint of TCH, make TCH properties more thermally efficient and lower the cost in use for our residents.

Salary: £36,142

Hours of Work: 35

Contract: Permanent

Probation Period: 6 Months

Notice Period: 1 Month

What will you be doing?

Role Specific Responsibilities

Maximise grant funding through liaison with funding bodies for energy efficiency works on our homes as well as sourcing external funding for research on resource efficiency. This will include writing funding applications.

Be the TCH point of contact for funding bodies where ongoing monitoring is required and provide data and other information to them when necessary.

Provide a resident liaison role as part of energy efficiency projects conducted by TCH.

Raise resident awareness about the benefits of sustainability.

Embed a culture within TCH that raises awareness amongst staff about being more sustainable and helping TCH lower it s carbon footprint.

Work with consultants to provide TCH with a baseline carbon footprint, and work with departments within TCH to lower this footprint year on year.

Apply to HACT to receive carbon credits for any qualifying energy efficiency work delivered by TCH.

Ensure that the CROHM database and Integrator are kept up to date.

Research initiatives and support property teams to deliver an energy retrofit programme aimed at achieving EPC band C in TCH homes by 2030. This will include assessing the impact of pilot projects using new technologies to help achieve our targets.

Manage the TCH solar PV portfolio ensuring that the systems are working to expected efficiencies and ensure that TCH is compliant in returning data to OFGEM to receive RHI/FIT payments.

Support stakeholders in the delivery of TCH s Sustainability Strategy objectives relating to new and existing homes, facilities and operations, supply chain and green space management.

Provide energy efficiency KPI s on request

Provide energy efficiency advice to TCH residents

Promote a one team philosophy in the management of projects.

Ensure customer satisfaction data is obtained and act on all negative variances.

Manage customer complaints and undertake a lessons learned review.

Represent TCH at meetings, seminars, workshops and the like.

Comply with our ambitions to secure value for money in all we do and seek to continuously reduce our carbon footprint.

To take responsibility for your own development and professionalism, ensuring that you keep up to date with new developments and continuously expand and build on your knowledge.

General

To adhere to the equality, diversity and inclusion policy and actively promote equality of opportunity wherever possible.

Recognise, respect, and promote the different roles and diversity of individuals.

To actively contribute towards the key performance indicators and professional standards.

Work in accordance with the General Data Protection Regulations (GDPR) and Data Protection Law and be responsible for the integrity of personal information you process. This may include identifying anomalies in data and investigating and correcting them where appropriate. Ensure you attend training on data protection regularly.

To be responsible for your own health and safety and that of your colleagues, in accordance with the Health and Safety at Work Act (1974) and relevant EC directives.

To participate in training, attend other meetings, and staff events as required.

Be an effective member of your team, presenting a positive impression of your section and the Group.

Take responsibility for recognising and recording customer complaints, however made, and ensure that any complaints allocated to you are responded to within policy requirements.

Maintain professional curiosity in all interactions with residents, be aware of and report and record any potential safeguarding issues promptly and appropriately.

Maintain awareness of budget requirements and value for money while delivering your role.

Consider and highlight any risk to the organisation or individuals whilst delivering your role.

Consider resident feedback (the resident voice) in all service delivery, using data and insight and actively engaging with residents to understand their needs, views and priorities and tailor services accordingly.

This role will involve visiting other offices and stock and you will be required to have your own car and full driving licence.

About You

Education & Qualification:

Education to degree level or equivalent (Desirable)

Relevant professional qualification (Desirable)

Key Skills & Competencies

Good verbal and written communication skills

Ability to negotiate

Excellent administration skills

Time management skills

Ability to prepare and analyse financial and other data.

Presentation skills

High level of IT literacy

Holds a valid UK licence and has access to a car

Good understanding of housing and working practices

Knowledge of asset management and sustainability strategies

Experience of improving residential property portfolios

Property database management

High level data analysis, profiling, forecasting and reporting

Research and presentation of findings to wider audience

Budget preparation

Behaviours:

Enthusiastic

Empathetic

Organised and methodical

Accuracy and attention to detail

Drive to deliver

Commitment to teamwork

Commitment to aims and objectives of the Group

Why Choose Us

Contributory pension scheme 4% to 10% matched contributions

Hybrid working

Free onsite car parking

Life assurance of 4x annual salary (Terms and Conditions apply)

30 days annual leave in addition to bank holidays

Two volunteer days per year

Employee assistance programme (24/7 telephone advice, information portal & face to face counselling sessions)

Corporate eye care scheme providing free eye tests and free VDU glasses or contribution towards VDU glasses

Extensive annual Staff Wellbeing programme

Enhanced maternity, paternity, and shared parental leave provision

Flexible annual benefits (for dental, healthcare, shopping vouchers, technology etc.)

Annual flu vaccinations

Access to an extensive range of corporate discounts on shopping, travel & days out

Social events, including lunchtime walking, rounders, festive Fridays

Travel loan

Our Values:

Our culture is about the shared values, beliefs and behaviours that determine how we do things, then the ways and systems of working that help to get those things done.

Our new values, principles and behaviours will put customers at the heart and provide the foundation for the culture of the new organisation. Only by delivering a cohesive and customer-focused culture will we be able to achieve our purpose and priorites.

We have taken an inclusive and collaborative approach to developing the following values, working together with colleagues, customers and the Board:

Do the Right Thing

Pull Together

Celebrate Diversity

Love New Ideas

Be Kind

Keep our Promises

Equal Opportunities Statement

TCH is an equal opportunities employer committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, gender, gender reassignment, sexual orientation, pregnancy and maternity or paternity, race or ethnicity, religion or belief, marriage and civil partnership, or caring responsibilities.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join TCH.

We are recognised as a Disability Confident Committed Employer . As part of this commitment, individuals who disclose at application stage that they have a disability, will be invited to interview provided they demonstrate that they meet the minimum criteria for the vacancy. Candidates will be asked if they require any support or reasonable adjustments to enable them to fully participate in the recruitment process.

Key dates

Application Close:

Monday 3rd February 2025

Interview Date:

Monday 10th February 2025

Please note, we reserve the right to withdraw this vacancy early if we have a suitable number of applications