Technical Account Manager

Technical Account Manager

Location: Theale, Berkshire (commutable distance)

Salary: Competitive

We are a fast-growing value-added distributor specialising in advanced networking, security, connectivity, and unified communications solutions. Supplying to Resellers, MSPs, System Integrators, and ISPs across the UK, we are investing heavily in technical expertise to support our expanding customer base.

About the Role

This hands-on, pre-sales-focused position will see you working closely with the sales team to provide technical guidance, solution design, product demonstrations, and partner training. You will also deliver 2nd-line technical support, create training content, and represent the business at webinars, trade shows, and industry events.

Key Responsibilities

• Pre-sales support: advising on product suitability, solution design, and upsell opportunities.
• Supplier engagement: maintaining technical qualifications and managing product lifecycles.
• Training: delivering technical training to partners and internal teams.
• Post-sales: resolving complex technical issues and creating knowledge base resources.

About You

• Strong technical knowledge of VoIP, Unified Communications, IP PBX, DECT, networking, firewalls, and VPNs.
• Experience analysing SIP traces, PCAPs, and troubleshooting network issues.
• Confident communicator, capable of delivering training and presentations.
• Degree or equivalent in a computing/networking discipline preferred.
• Full UK driving licence.

If you are passionate about technology, customer success, and working with cutting-edge communications solutions, we'd like to hear from you.