Leasehold Collections Officer

Our local authority client based in East London are urgently seeking an experienced Leasehold Collections Officer.

Hybrid working - 2 days a week on site

Job Purpose

To manage a portfolio and proactively collect service and major works charges from current and former leaseholders, ensure service charge account/invoice balances are accurate and providing monthly performance reports to the Team Leader. Key

Accountabilities

1. To maximise all revenue streams to improve collection rates and minimise the levels of debt. To monitor the arrears cases and ensure that prompt action is taken, including liaison with mortgage lenders, and instigating legal proceedings.
2. Have a high level of attention to detail to analyse and investigate payments and transactions, reconcile leaseholder accounts, and ensure invoices illustrate accurate financial information on housing management systems, and to present this to residents, solicitors, lenders and other representatives.
3. Ensure enquiries from leaseholders, solicitors, benefits agency, and other sections are answered promptly and within target times scales to ensure high level of customer care is maintained.
4. To actively promote to leaseholders the range of payment methods available. To provide expert advice and information to leaseholders in respect of interventions for managing arrears and welfare benefit entitlements.
5. To make effective use of Land Registry to ensure action is taken appropriately and accurately to recover debt. Liaise with lenders to secure payment where the leaseholder does not comply with demands for payment

Essential Criteria

• Experience of working in a challenging collections environment.
• Experience of working in a performance driven environment.
• Experience of making applications and issuing proceedings in the County Court.
• Experience of representing an organisation during legal proceedings.
• Experience of working in customerfocused organisations.
• Experience of working with residents to improve services.

Please apply with your updated CV ensuring that any gaps in employment are explained.

At this point, may we take this opportunity to thank you for the interest you have shown in this role. Unfortunately, due to the high volume of applications that we receive, it is not always possible to respond to everyone. Therefore, unless you hear from us within the next 7 days, your application for this vacancy will have been unsuccessful.