Senior Import Coordinator

Freightserve recruitment are looking for a Senior Import Coordinator for a major Freight Forwarder. The company is based in the Hayes, Middlesex area.

About the role

This role requires a proactive and well organised individual who must have extensive knowledge of import customs procedures , Import experience & pride themselves on customer service.

Duties:-

• Managing all aspects from start to finish of the import process.
• Completing the custom procedures with total accuracy ensuring that deadlines are met both internally and those defined by customs
• Obtaining and communicating internally and externally all necessary information to ensure correct measures are in place and customer needs are met.
• Managing customer issues and the ability to deal with minor issues, disputes or complaints
• Ensuring documentation is up to date, loaded correctly and make Team Leaders aware of any issues that may arise
• Proactively actioning duties on a daily basis, supporting the team during times of absence or holidays
• Attend customer meetings and identifying areas and services we can sell to our existing clients
• Assist with staff training and sharing knowledge within the team
• Ability to meet tight deadlines
• Working well as part of a team and continually improving processes

Requirements:-

• You will have excellent communication skills, spoken and written
• Build good working relationships with work colleagues and our customers
• Adequate knowledge ASM Sequioa & Cargo-wise
• Good working knowledge of Home Use / CFSP / Warehousing / Bonds / T1's / NCTS
• Understand incoterms and associated freight rate calculations
• Understand profiles and rates
• Excellent attention to detail and helpful nature
• Strong PC literacy including Word & Excel

Benefits:-

• 25 days annual leave, plus bank holidays
• Company pension Scheme
• Death in Service scheme
• Access to EAP scheme
• Access to cycle to work scheme
• Range of voluntary benefits

As an agency we are fast becoming the number one Freight specialist in the UK. We have a fast growing reputation with most Freight related companies. Freightserve has been established since 1992 working within the Freight Forwarding and Shipping industry.