Client Service Officer - Private Bank / Investments

The Client Service Desk Assistant role is responsible for providing operational and cloient service / administration support to Relationship Managers at the bank to ensure efficient and accurate handling of administrative queries or requests relating to fund investments and account holdings. This role requires strong service oriented and diligent coordination skills and attention to detail. The role requires 5 days onsite at the bank near Bond Street.

Key responsibilities and accountabilities

• Acting as a point of contact for responding to queries received from our global offices related to client balances, bank statements, card transactions, and SWIFT confirmations etc ensuring timely and accurate responses to all queries, adhering to service level agreements.
• Requesting updated identification documents from international offices when required.
• Supporting the local RMs by arranging for standing instructions related to fund investments to be processed via the operations department. To handle all fund related Standing Orders.
• Following up with the respective international offices on required funds for an upcoming fund investment subscription.
• Following up and liaising with the local RMs and PB Assistants on the opening of new suffixes / sub accounts required for an upcoming fund investment subscription ensuring the account is active prior to the investment deadline.
• Coordinate between our Nominees and RMs in London and abroad for any information in relation to investor positions, audit statements, transfer of share ownership and other operational matters with Nominees.
• Assisting RMs with activating online banking and debit cards in addition to requesting new debit cards or pin codes.
• Investigating and escalating any potential issue related to a missed fund investment subscription or mismatching investments holdings data and liaising with the respective teams to achieve a resolution in a timely manner.
• Maintaining clear and effective communication with RMs and other stakeholders.
• Always preserve customers' confidentiality, paying particular attention to the security of documentation and communications. Also, adherence to instructions for safeguarding information and not disclosing any information about customers to a third party without the customer's written approval, or otherwise in compliance with legal/statutory requirements.
• Perform duties with reasonable skill and diligence.
• Carry out any additional ad hoc duties as required by the Unit Head.

Accounts

• Provide balances upon request or twice a month
• Provide Bank statements upon request or monthly
• Request updated Passports and CID's when required

Investments

• Follow up with Fund Admin Team on required funds for upcoming fund subscriptions
• Follow up with London RMs and Assistants on new suffixes required for new fund subscriptions.
• Coordinate to provide summary of client's holdings or shareholding certificates when required
• Check if sub accounts / suffixes are active / blocked when a new subscription comes in.
• Follow up on any other issue related to a fund for example missed subscription, funds summary not matching amounts credited into the account

Other Responsibilities

• As well as responsibilities for Cards, Standing instructions,Online Banking, Payments, Fixed Deposits and Fund Maturity.

Experience

• Up to 3 years of banking / investment experience.

Competencies:

• Sound knowledge and understanding of Bank products, systems, services, and procedures.
• Good understanding of cultural sensitivities and issues.
• Good communications, presentation, and interpersonal skills.