Night Concierge

About the role:

At North London Multi-Disciplinary Rough Sleeping Hub, you ll play a key role in keeping the service safe, steady and well run overnight. You ll be supporting people who have come directly off the streets and are navigating multiple disadvantage, helping to create an environment where they can rest, feel secure and continue moving forward.

As a Night Concierge, you ll take ownership of the building overnight. That means managing access, carrying out regular checks, monitoring safety and responding to anything that arises. You ll be the main point of contact for clients during your shift, offering a calm, respectful presence and stepping in when support is needed.

Alongside this, you ll keep things running behind the scenes. You ll record incidents and key information accurately, complete handovers for the day team and make sure nothing gets missed. You ll use internal systems to log activity, report repairs or concerns and communicate clearly with the wider team so there s continuity between day and night.

Some nights will be quiet and routine, others less predictable. You might be carrying out welfare checks, managing the building, responding to queries or supporting someone who needs reassurance. It s a role that combines responsibility, independence and people-focused work, where your consistency and judgement help keep both clients and the service on track.

Positions Available: We have two positions available at 44 hours per week, these will include weekend working with shift patterns to be discussed and confirmed at interview stage.

About you:

• You bring a calm, grounded presence and can hold your own in challenging or unpredictable moments.
• You know how to build trust quickly while keeping clear, professional boundaries.
• You have experience supporting people facing multiple disadvantage and approach your work with empathy and respect.
• You re confident using your judgement, taking initiative and making decisions when it counts.
• You communicate openly and respectfully, with a natural ability to de-escalate and put people at ease.

About us:

We re London s leading homelessness charity and we get things done.

In a city where hundreds are forced into homelessness every day, our work has never been more needed or more challenging. And we re not shying away. We re rolling up our sleeves to make change and helping over 10,000 Londoners every year. We prevent homelessness, provide safe places to live and give people the opportunity to rebuild their lives and transform their futures. And we never give up.

We re here for Londoners wherever they are on their journey. We start with trust, building relationships that help people feel safe, supported, and ready to move forward. Every day, we put people first in everything we do, challenging injustice and barriers that keep people from the safety, stability and opportunity they deserve. We stand alongside people as they rebuild and shape a future that feels their own.

Joining Single Homeless Project means joining a team that s bold, compassionate and determined to do better for the people we support and for each other. You ll work alongside colleagues with lived experience, in a space that s trans-inclusive, disability-friendly, and actively striving to be anti-oppressive and equitable.

We re not perfect, but we re real. We listen. We learn. And we push forward, together. Because this isn t just a job. It s a chance to lead with empathy, spark change, and help build a London where no one is left behind.

Important info:

Closing date: Sunday 10th May at midnight

Interview date: Friday 22nd and Monday 25th May online via Microsoft Teams

Please note shortlisted candidates will be required to complete a short psychometric test before being confirmed for interview.

This post will require an Enhanced DBS check to be processed (by SHP) for the successful applicant.

Please note applications are reviewed for AI use in application questions. Applications requiring sponsorship or with insufficient right to work will not be accepted or progressed.