Operations Supervisor - Freight Forwarding

Freight Forwarding Operations Supervisor (Office based)

This position requires a highly motivated and experienced Freight Forwarder not only to work independently but also to supervise and encourage their team to be forward-thinking. This role will be responsible for coordinating Multi-Modal shipments from start to finish, both inbound and outbound.

Key Responsibilites

Coordinate the end-to-end freight forwarding process for Air, Sea, and Land shipments. This includes General Forwarding and assisting on Projects.

Monitor and manage own jobs, with reference to operational and financial margins.

Work under the guidance of Head of Projects - ensure effective communication through the projects supply chain.

Communicate with clients, suppliers, and transport companies to ensure smooth and efficient shipment of goods.

Excellent communication, negotiation, and presentation skills.

Delegate clearly and precisely with the Team.

Prepare and process shipping documentation, including bills of lading, customs declarations, and invoices.

Monitor shipments to ensure they are on schedule and resolve any issues that arise.

Negotiate rates with carriers and maintain relationships with logistics partners.

Provide excellent customer service and support to clients, addressing inquiries and providing updates on shipment status.

Maintain accurate records and documentation related to shipments.

Ensure all Job detail data and documents are logged in the Cargowise system.

Personal Attributes

Strong knowledge of international shipping regulations and procedures.

Proactive, forward-thinking, and dynamic approach to problem-solving and decision-making.

Commercially minded with a strong understanding of cost-effective shipping strategies.

Excellent organisational and time-management skills.

Effective communication and negotiation skills.

Ability to work independently and as part of a team.