Head of Responsive Repairs

Join the dynamic and forward-thinking team at the London Borough of Croydon, the most populous borough in London, known for its rich history and vibrant cultural scene. As part of our ongoing transformation-driven by the Mayor's Business Plan-we are committed to creating a place of opportunity, improving financial sustainability, and enhancing the quality of life for our residents.

Background

Over the past year, Croydon Council has made major strides in transforming its housing services-investing over £30 million in home upgrades, launching new repairs contact centre, and completing stock condition surveys on 86% of homes and we are striving to achieve 100% of stock condition survey data.

Following significant improvements in housing standards, repairs, and resident engagement, the Regulator of Social Housing has recently lifted its previous notice. With a £166 million regeneration of Regina Road underway and a strong focus on safety, customer care, and resident-led change, Croydon is committed to delivering high-quality homes and services as part of its Future Croydon 2024-29 programme.

As part of this transformation, Croydon Council is now working in partnership with Adecco Public Sector to recruit a permanent Head of Responsive Repairs to lead this service area.

Your New Role

As a member of the extended management team, the Head of Responsive Repairs will work collaboratively across the division and with other Heads of Service and Directors to ensure the effective and efficient development and delivery of council services that support both divisional and corporate objectives.

Reporting to the Director of Asset & Repairs (Housing), you will be the professional lead for the strategic planning, continuous improvement, and development of the responsive repairs service for Croydon Council tenants and leaseholders (approximately 15,000 tenants and 2,500 leaseholders). You will ensure the council meets its statutory Health and Safety obligations while delivering efficient, effective services tailored to the needs of local residents.

You will also be responsible for a service budget of £15-20 million and will deliver services, savings programmes, and transformation projects within that budget envelope.

What You'll Need to Succeed

• Strong experience in effectively managing large contracts and contractors in either the public or private sector.
• Experience working in property services with a focus on service delivery.
• Extensive experience in strategic partnership working with other agencies and contractors.
• Proven experience managing complex services in property management.
• A demonstrable commitment to delivering high-quality services and improving customer satisfaction for residents.

Qualifications

• A Level 5 Certificate or Diploma in Housing, or a foundation degree from the Chartered Institute of Housing-or a willingness and ability to work towards obtaining this qualification.
• Membership in a relevant professional body, such as the Chartered Institute of Housing (CIH) or the Royal Institution of Chartered Surveyors (RICS).
• Evidence of Continuous Professional Development, such as:
  • Formal management training and development programmes (e.g., ILM Level 5 Diploma in Leadership and Management).
  • Project management training (e.g., PRINCE2 or PMP certification).
  • Health and Safety qualifications (e.g., NEBOSH or IOSH).

What You'll Get in Return

The London Borough of Croydon offers a comprehensive and competitive permanent package designed to attract and retain top talent. Employees benefit from a generous annual leave allowance of up to 30 days, depending on length of service.

Flexible working arrangements are available to support a healthy work-life balance. The council also supports professional development through various training programmes and career progression opportunities, ensuring staff can grow and advance within the organisation.

Croydon Council is committed to employee well-being, offering a range of health and wellness initiatives. These include access to an Employee Assistance Programme (confidential support and counselling), discounted gym memberships, and health screenings. Employees also benefit from membership in the Local Government Pension Scheme (LGPS), which provides a secure and reliable retirement plan. Contributions range from 5.5% to 12.5% of salary, depending on pay band, with significant contributions from the council.

By joining Croydon Council, you become part of a supportive and forward-thinking organisation dedicated to making a positive impact on the community.

What You Need to Do Now

If you'd like to find out more about Croydon, please go to:

Croydon Council is an inclusive employer and welcomes applications from all sections of the community.

We are happy to consider applications from candidates seeking flexible working arrangements. As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

We're committed to safeguarding and promoting the welfare of children and vulnerable adults, and we expect every member of our team to share this commitment.

How to apply

For further information about the role, or to arrange a confidential discussion, please contact our recruitment partners at Adecco: Sam Duggan - or apply online today by submitting your CV and covering letter.

Closing date: 21 August 2025.

Assessments will be held week commencing 1 September 2025.

Interviews will be held week commencing 8 September 2025.