Lead IT Support Engineer

This is an exciting opportunity to work with a dynamic and growing education-focused IT Managed Service Provider (MSP).

MFK Recruitment has successfully recruited 45 IT Professionals for this well-established company in the past 5 years, 31 are still with the company!

This role is based full-time at a leading independent school in Beulah Hill, London (SE19).

Role Profile:

Job title: Lead IT Support Engineer

Reports to: Service Manager

Hours: 37.5 hours per week, 8:00-16:00 with 30 minutes unpaid lunch

Salary: £37,500 per annum

Lead IT Support Engineer - Job Purpose

Manage and maintain all IT systems so that teachers, students, and staff can use technology safely, securely, reliably, and productively.

What You'll Be Doing Day-to-Day

• Ensure all IT services (local and remote) and devices necessary for the day-to-day running of the school are available and in good working order.
• Ensure all IT users have secure and appropriate access to IT systems.
• Ensure all data is backed up to the school's requirements.
• Ensure the safe use of IT by students.
• Proactively maintain the school's IT network, troubleshooting technical issues and implementing effective fixes.
• Manage and promptly resolve all support tickets within the service desk, ensuring in-person support is a priority.
• Escalate technical problems to third parties when required, always seeking a quick and permanent resolution.
• Oversee the development, installation, configuration, security, and administration of users and devices.
• Update the school's IT asset register and documentation for all IT systems.
• Carry out routine maintenance of classroom IT, making regular checks of equipment to avoid disruption to teaching and learning.
• Monitor IT systems and the network for viruses, malfunctions, and errors.
• Work closely with the safeguarding team to ensure harmful content is not accessible on any IT platform.

Personal Attributes

• Excellent written and verbal communication skills
• Excellent interpersonal skills
• Problem-solving ability
• Confident working autonomously
• Attention to detail
• Ability to prioritise in a busy working environment

Lead IT Support Engineer - Qualifications & Experience

Essential:

• 3+ years in an IT support environment, 1+ year in a senior role
• Excellent knowledge of desktop operating systems (Windows, Mac OSX)
• Microsoft systems administration experience (Windows Server, 365, Azure, Intune, Entra ID)
• Good networking skills (DHCP, DNS, TCP/IP, VLAN, switching, wireless)
• Good knowledge of Microsoft applications

Desirable:

• Relevant IT certifications
• Educational MIS systems experience (e.g. SIMS)
• Experience supporting services in the cloud (SaaS)
• Previous experience working in a school
• Web & email security in relation to child safeguarding