Travel Customer Service Coordinator

We are seeking an experienced Travel Customer Service Coordinator to join a fabulous travel company, hybrid working model based in London.

This exciting job opportunity is ideal for a travel professional with customer service experience in the travel industry seeking a rewarding career with a forward thinking travel company.

Travel Customer Service Coordinator Duties:

• Ensuring a positive customer experience throughout the entire travel journey, working closely with the Product team and local suppliers.
• Efficiently handling Customer Service cases, primarily post-travel feedback and complaints, directly with customers or through travel agents.
• Liaising with customers via both email and telephone, displaying empathy, and professionalism.
• Assisting clients with any medical issues on-tour.
  Respond to legal correspondence such as ABTA Arbitrations, solicitor correspondence and Personal Injury claims with the support of the Legal team.
  Negotiating and reclaiming costs, compensation from suppliers.
• Conducting operational duties, including sales updates, rooming lists, and travel documents.
• Advising clients of any pre-tour changes through verbal or written communication.

Travel Customer Service Coordinator - Essential Requirements:

• Previous experience in a customer service role is essential in the travel industry.
• Previous experience of dealing with legal correspondence such as arbitration is desirable.
• Excellent communication skills, both written and verbal.
• Passion for customer service with high attention to detail.

Travel Customer Service Coordinator - Benefits:

• A dynamic and supportive working environment
• Career development
• Access to exciting travel experiences
• Hybrid working policy
• Birthday day off'
• 2 volunteer days per year
• Option to buy additional leave
• Holiday concessions for personal trips and discounts for friends & family
• Company matched pension scheme and life assurance
• Free annual travel insurance, which includes winter sports
• Cycle to work scheme
• Octopus EV scheme
• Employee Assistance Programme and remote GP service
• Travel season ticket loans
• In-house social and wellbeing team with mental health first aiders and menopause champions
• Bring your dog to work day
• Drinks trolley and regular social events
• Perkbox
• Plus many more perks.