User Researcher

User Researcher
Remote
Outside IR35
6 Weeks Initial contract
450- 500pd

We are seeking a User Researcher to join our dynamic team. The successful candidate will play a key role in improving our services by conducting targeted user research aligned with government standards, specifically the Government Digital Service (GDS) standards. If you are passionate about user-centred design and have a solid background in conducting user research, we invite you to consider this opportunity.

Key Responsibilities:

• Conduct Research to Identify Gaps in Current Services:
• Engage with users to uncover their experiences and pain points regarding our current offerings.
• Develop research plans that encompass interviews, surveys, and usability testing to gather comprehensive insights.
• Synthesise research findings to highlight areas for improvement and innovation in service delivery.
• Design and Implement User Research Studies:
• Create research instruments and protocols that align with project goals and user needs.
• Interpret complex data sets to extract actionable insights.
• Prepare and present research reports to stakeholders, ensuring clarity and relevance of findings to inform decision-making.
• Promote the importance of user research and its impact on service design across the organisation.
• Proven experience working within government agencies and a deep understanding of GDS standards and methodologies.
• A track record of successfully conducting user research that aligns with governmental practises and regulations.
• Familiarity with the principles of service design and user experience in a public sector context.