Day Concierge

Vacancy: Day Concierge
Location: Waterloo area
Salary: £31,000
Hours/Days: 4 on 4 off, 12 hour shifts

We are currently seeking 2 x experienced, highly presentable and customer focused Day Concierge to work at a modern, high end residential development of circa 150 properties in the Waterloo area.

As a Day Concierge, you will play a key role in ensuring the delivery of 5 star customer service and ensuring a safe, presentable and well maintained living environment for all residents at the development.

Key Responsibilities
The Day Concierge will be responsible for;

• Meeting and greeting all residents and visitors in a friendly and welcoming manner
• Maintain accurate logs for all visitors to the development
• Receiving and managing all residents deliveries ensuring accuracy in reporting and appropriate notifications are sent out to residents as required
• Ensuring all enquiries and questions are dealt with and responded to promptly
• Ensuring all health and safety issues are highlighted to the appropriate person and dealt with efficiently
• Conducting comprehensive and informative handovers with colleagues on the development ensuring a seamless service
• Key management and recording
• Ensuring effective communication across all service partners, developing the one-team approach and striving for service excellence
• Conducting regular security patrols as required of estate and residential areas
• Monitoring CCTV
• Managing resident move in bookings and requirements for the amenity spaces
• Confidently act as main point of contact for residents both in person and via communications streams in resident app
• Providing recommendations to residents on local area attractions and assist with restaurant reservations, ticketing and transport arrangements as requested
• Supporting the smooth resident move-in and move-out process

Candidate Specification:
The Day Concierge must meet the following criteria

• Have a minimum of 2 years Residential Night or Day Concierge experience essential
• Be proactive, driven, motivated, energetic and enthusiastic about the role
• Be customer focused
• Be articulate well spoken
• Have excellent written and verbal communication skills
• Have an excellent command of the English language
• Have exceptional personal presentation
• Be IT literate
• Be a naturally supportive team player

All successful applicants for this Day Concierge position will be contacted within 7 days of their application. Due to the high volume of applications, if you have not had a response to your application within 7 days, regrettably, you have been unsuccessful in being shortlisted for the role.