Estates Helpdesk Officer - Arts Sector

This role acts as the first point of contact for all Facilities service requests across a busy operational environment. You'll ensure every request is logged, prioritised, communicated and resolved efficiently while delivering outstanding customer service.

Client Details

Our client is a large, high-profile organisation in the Arts sector with complex buildings, diverse teams, and a commitment to exceptional service standards. Their Facilities function plays a vital role in keeping operations running smoothly across a multi-site environment.

Description

• Act as first point of contact for Facilities requests via phone, email and CAFM
• Log reactive and planned work orders with accurate detail
• Monitor open tasks, chase updates, escalate delays
• Maintain clear communication with staff and contractors
• Ensure timely closure and high-quality data entry
• Support improvements to CAFM processes and workflows
• Represent Facilities with professionalism and a customer-focused approach

Profile

A successful Estates Helpdesk Officer should have:

• Experience in customer service, helpdesk or facilities support
• Strong communication and relationship-building skills
• High accuracy, detail-focused and confident using IT systems
• Calm, organised and able to manage a high volume of requests
• Experience with CAFM systems (Concept / MRI Evolution) desirable

Job Offer

• Competitive salary of £31,000
• Full time on-site in central London
• Opportunities for training and development
• Supportive, collaborative Facilities team
• A varied role in a fast-paced operational environment

If you are an organised professional looking for an exciting opportunity as an Estate Helpdesk Officer in London, we encourage you to apply today!