Neighbourhood Manager

Neighbourhood Manager

• Location: London, SE1
• Job Type: Temporary, Full-time (minimum 2 month booking)
• Salary: £21.86 per hour

Our housing association client are seeking an experienced Neighbourhood Manager for an immediate start in a temporary position. This role is crucial for overseeing estate management tasks such as successions, viewings, and addressing various issues to support estates and tenants effectively.

Day-to-day of the role:

• Oversee and manage estate operations including successions, viewings, and tenant issues.
• Provide excellent personal customer service by working in partnership with internal and external stakeholders to meet customers' needs and achieve departmental objectives.
• Ensure homes and local communities are desirable places to live, representing the organisation positively when out and about.
• Develop and maintain relationships to support our customers and assess their needs for effective service delivery.
• Update and maintain systems/records to ensure data accuracy and meet KPIs.
• Ensure properties are safe and compliance with tenancy, lease, or management agreements is maintained.
• Deliver high standards in housing management and provide a flexible face-to-face service committed to solving problems quickly and efficiently.
• Support vulnerable customers, reporting and acting on safeguarding concerns to ensure their wellbeing.
• Work collaboratively with various teams to enhance service delivery and meet housing requirements.

Required Skills & Qualifications:

• Proven experience as a Neighbourhood Manager in estate management.
• Ability to work independently with good initiative and judgement.
• Excellent time management and prioritisation skills.
• Strong ability to deliver excellent customer care and value diversity.
• Experience working with digital systems and understanding the complexities around estate management.
• Knowledge of UK Housing Law in relation to residential premises.
• Desirable: Housing qualification such as CIOH.

Benefits:

• Competitive hourly rate of £21.86.
• Flexible working hours, Monday to Friday, 9am to 5pm.
• Opportunity to work in a dynamic and supportive environment.
• Exposure to diverse aspects of estate management and customer service.

To apply for this Neighbourhood Manager position, please submit your CV