Oracle Cloud Support Specialist

This appointment presents an exceptional opportunity for you to assume a central role in the stewardship and enhancement of the Oracle Cloud ERP/EPM platform within the Finance and Procurement spheres. The organisation is celebrated for its steadfast commitment to risk mitigation and efficiency creation within the foreign exchange marketplace, equipping clients with advanced products that render trading more expedient, secure, and cost-effective.

ORACLE CLOUD SUPPORT SPECIALIST

Salary: £90,000 - £110,000Location: London

A distinguished financial services institution is seeking an Oracle Cloud Support Specialist to join its esteemed London-based team. This appointment presents an exceptional opportunity for you to assume a central role in the stewardship and enhancement of the Oracle Cloud ERP/EPM platform within the Finance and Procurement spheres. You will be entrusted with upholding operational excellence, security, and stability across vital business systems. The organisation is celebrated for its steadfast commitment to risk mitigation and efficiency creation within the foreign exchange marketplace, equipping clients with advanced products that render trading more expedient, secure, and cost-effective.

What you'll do:

In the capacity of Oracle Cloud Support Specialist based in London, you will be entrusted with providing advanced technical oversight across all facets of the Oracle Cloud ERP/EPM platform. Your daily undertakings will involve close cooperation with both technical engineers and functional business units as you address intricate issues, manage integrations utilising sophisticated middleware technologies, and ensure that stringent security standards are consistently upheld. You will take responsibility for incident management procedures-leading investigations into high-impact challenges whilst maintaining clear communication with stakeholders throughout resolution efforts. By proactively identifying opportunities for enhancement in system performance or process efficiency-and championing the implementation of automation-you will contribute significantly to cultivating a resilient cloud environment that underpins business continuity. Your dedication to knowledge dissemination will empower colleagues through meticulously prepared documentation and collaborative learning engagements. Ultimately, your proficiency will underpin the reliability of mission-critical finance and procurement systems upon which thousands depend.

Provide expert technical counsel to support teams by resolving escalated matters pertaining to Oracle Cloud ERP/EPM applications within Finance and Procurement. Sustain and enhance integrations between Oracle Cloud ERP applications and ancillary internal systems through the utilisation of middleware technologies and APIs. Implement and maintain rigorous security measures throughout the Oracle Cloud environment in strict accordance with prevailing policies and regulatory requirements. Administer environment strategies for EPM and ERP platforms while overseeing user access controls with precision. Lead inquiries into complex incidents by collaborating with cross-functional teams to ascertain root causes and establish enduring solutions. Direct critical incident or outage responses by managing communications with stakeholders and ensuring prompt resolutions are achieved. Participate in post-incident evaluations to guarantee that preventative measures are identified and enacted for future resilience. Identify avenues for continuous improvement by elevating performance, stability, automation, and security within the Oracle Cloud environment. Promote the adoption of automation tools and scripts to streamline support processes for enhanced efficiency. Maintain exhaustive technical documentation including system architecture diagrams, configuration parameters, workarounds, troubleshooting guides, and support materials.

What you bring:

Substantial experience (5-8 years) supporting Oracle Cloud ERP platforms encompassing Fusion Middleware and database technologies. Comprehensive background in Oracle Cloud application development frameworks complemented by practical engagement with associated tools. Demonstrated ability to resolve complex technical issues through refined troubleshooting skills coupled with analytical acumen. Proficiency in scripting languages such as SQL or Python for automating tasks or addressing integration complexities. Experience employing performance monitoring instruments alongside tuning methodologies to optimise cloud environments effectively. Thorough understanding of integration technologies (OCI) as well as API standards such as REST or SOAP for seamless inter-system connectivity. Familiarity with ITIL-aligned processes including best practices in change management within enterprise contexts. Exemplary verbal and written communication skills facilitating effective translation of technical concepts for diverse audiences. Excellent interpersonal skills fostering co-operation across cross-functional teams whilst cultivating trusted relationships with business stakeholders.

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