Housing Support Worker

Housing Support Worker

We are seeking a compassionate and motivated Housing Support Worker to empower people affected by homelessness to build brighter, more independent futures.

Position: Housing Support Worker
Salary: £24,335 rising incrementally to £24,968
Location: Various services across the organisation
Hours: Full time, worked on a rota including evenings and weekends
Contract: Permanent
Closing date: 22nd Feb 2026

About the Role

As a Housing Support Worker, you will play a vital role in providing high quality, person centred support to residents transitioning into safe and sustainable accommodation. You will ensure everyone receives a welcoming, positive experience that helps them settle, grow in confidence and plan for independent living.

Key responsibilities include:

• Offering practical advice and support around tenancy sustainment, education, employment, life skills and personal independence.
• Supporting improvements to mental and physical health and encouraging engagement with specialist agencies where substance misuse is present.
• Managing a caseload, completing assessments, support plans and reviews.
• Building warm, respectful and trusting relationships with service users.
• Ensuring buildings remain safe, well-maintained and compliant with health and safety requirements.
• Helping residents develop key life skills, including budgeting, cooking, hygiene and household management.
• Advising on welfare, housing, benefit and legal rights, and assisting with applications where needed.
• Encouraging positive engagement and participation in meaningful activities.
• Maintaining accurate case files and ensuring data is recorded in line with GDPR and organisational policies.
• Working collaboratively with partner agencies and supporting occasional press and communications activity.
• Providing flexible cover across services, including evenings, weekends and Bank Holidays.

About You

You will bring empathy, patience and a genuine desire to support people facing homelessness and complex challenges. You are calm under pressure, able to manage challenging situations and confident working both independently and as part of a supportive team.

You will also have:

• At least six months' experience of working with the public (desirable).
• Knowledge of issues affecting people experiencing homelessness (desirable).
• A relevant qualification in Health and Social Care, Housing or IAG (desirable).
• Good IT skills and the ability to maintain accurate records (desirable).
• The ability to work flexibly as part of a rota, including evenings, weekends and Bank Holidays (essential).

Other roles you may have experience of could include:
Support Worker, Homelessness Support Worker, Housing Officer, Tenancy Sustainment Worker, Outreach Worker, Supported Housing Assistant, Recovery Worker, Engagement Worker, Community Support Worker.