IT Operations Manager

IT Operations Manager

London (hybrid)

£55,000 - £60,000

Our client who are a Managed Service Provider are seeking an experienced IT Operations Manager to lead and inspire their IT Support team. This is a hands-on leadership role and ideal for someone who is passionate about developing high-performing teams, delivering exceptional customer service and maintaining seamless IT operations, with a strong focus on Mac environments. You will have the flexibility of working hybrid and for a supportive and fun organisation.

As the IT Operations Manager, you will be responsible for aligning the team with our clients values, oversee daily IT, mentor and grow your team, you will serve as the Account Manager for MSP clients, build strong working relationships to support client success, addressing any issues and foster a collaborative and effective environment and drive continuous improvement through client feedback.

Responsibilities:

• Lead, coach and mentor your team to foster a culture of accountability, growth and collaboration
• Drive team performance through effective goal setting, feedback and development plans
• Facilitate daily standups and weekly meetings
• Managing department budget
• Maintain excellent customer service standards
• Proactively managing client relationships and contract renewals
• Identify and implement continuous improvement initiatives for IT processes and support workflow

Skills:

• Experience in IT management within an MSP or multi-client environment
• Proven leadership skills, including mentoring, coaching and performance management
• Proficiency with PSA/ITSM tools (eg. ServiceNow, ConnectWise, Autotask)
• Ideally have core technical skills and knowledge with macOS and ios troubleshooting, windows, mobile device management (Addigy, Jamf), SaaS platforms, data backup and recovery
• Project management skills
• Excellent communication skills
• Familiarity with AI and emerging technologies to drive operational innovation and efficiency

If you are a collaborative team player, who thrives in a fast paced, multi-client environment, with a genuine passion for technology, ready to lead a high-impact team and deliver top-tier IT support, we'd love to hear from you! This is an exciting new opportunity to work in a supportive organisation, with leadership development and career progression.

Due to the number of applications, we can only reply to candidates with matching skills and experience required.