Service Manager

Avenues is a community where people smile, laugh, grow and achieve great things.

We are now seeking a full time Service Manager this is a multi-sited post covering 2 services which are less than 10 minutes apart in Ottershaw, Surrey. Both of these are small services, both with ASMs in the role, excellent transport links. 4 other services close by with managers in place for additional support.

Across both services we support adults who have various different support needs.

In the 1st service we support adults who have learning disability, autism, positive behavior support. The 2nd service is quite a small service and we support adults in this service who have Learning Disabilities , autism and some elderly care requirements due to age of PWS.

Within both of the service's we are looking for someone who can encourage and promote independence, support the service users to access the community, engage and help with family meetings, reporting of incidents, etc.

Your values should match ours:

Respect: We treat people as we would wish to be treated ourselves.

Excellence: We don t settle for okay, we are determined to achieve more.

Integrity: We do the right thing, even if it takes more time and effort.

Pride: The work we do is something we want to tell others we are part of.

What will you be doing?

• Acting as a role model and leader in the full delivery of active support, you will empower the people we support to have active and fulfilling lives aligned with their needs and aspirations.
• You will be responsible for staff appraisals, rotas, support plans, managing budgets and monthly reports.
• Reviews for the people we support and working closely with Surrey CC and other Local authorities.
• To undertake the recruitment, development and management of staff, provide leadership/practice leadership to model and deliver best practice based on Positive Behavioral Support principles, adopting Active Support and delivering high quality person centered support.
• Establish and maintain effective relationships and networks, internally and externally.

The ideal Service Manager looks like this:

• Has a genuine desire to help, develop and maintain high quality service provision for the people we support in this service appropriate to their assessed needs.
• Need to have experience in leading a large team and managing a close staff culture.
• Expert in safeguarding and be a hands on leader with the staff team.
• Has the skills and commitment to coaching and developing a team, with an emphasis on Practice Leadership with to develop and align practice.
• Has experience working in a similar setting and supporting adults with the same sort of requirements.
• Understands the balance between keeping the people safe and positive risk taking.
• Has knowledge of the legal framework that apply in this service.
• Level 3-5 diploma or equivalent experience.
• Essential to hold a FULL UK driving license and have access to their own car.

If you would like to know more details about the role, please have a look at the role profile!

Why to join us!

If the role appears and you don t quite meet all the above criteria, but share our values and are willing to learn please do get in touch with us. We believe that a good manager with the right values can be supported to develop the skills needed.

We will support you with excellent training, ongoing coaching and other benefits.

We re there for you, from your first conversation with our recruitment team, to day one of your induction, and throughout your career.

As a not-for-profit organisation, we re driven by strong ethics, and invest everything back into our staff and the people we support, and you ll become part of the strong Avenues community, which is there to support you each day.

Benefits you can expect!

• High quality training that supports your career development.
• Paid enhanced DBS check.
• Flexible working.
• Shopping discount via Blue Light Card and The Benefits website.
• Paid annual leave (pro rata).
• Contributory pension scheme with life assurance.
• Free and confidential 24/7 access to a health portal, counselling and support.
• Recommend a Friend scheme earn up to £500.

As part of our commitment to the Disability Confident Scheme , candidates who declare a disability, and meet the key criteria for this role, will be given the opportunity to demonstrate their abilities at interview stage.

We reserve the right to close a vacancy before the closing date in the event of an overwhelming response or a change in business priorities.