Clinical Services Operations Director

This is a permanent post, available on a full-time basis (or part-time/job share- to be agreed).

Are you an exceptional operational leader who thrives on shaping high performing, values led clinical environments? Do you want to make a meaningful impact on veterinary care, education, research, and the student experience? If so, this could be your next defining role!

Lead Inspire Transform.

The Royal Veterinary College is seeking a Clinical Services Operations Director-a strategic, people centred leader who will play a pivotal role in delivering excellence across our clinical teaching facilities. Reporting to the VP (Clinical Services), you will ensure that our hospitals, practices and diagnostic services deliver the highest quality care while supporting world class teaching and research. This is a rare opportunity to influence the future of veterinary clinical services across two sites, working alongside senior academic leaders, clinicians, and professional service teams. You will champion operational effectiveness, financial resilience, and a culture grounded in our RVC values.

What You'll Lead

In this influential role, you will:

• Oversee day to day operations across our clinical hospitals and diagnostic labs
• Drive delivery of key financial, people, customer, and quality metrics
• Develop and embed collaborative, efficient operational structures across all clinical operations
• Shape a culture of excellence and inclusivity, ensuring everyday behaviours reflect our values
• Partner with academic clinicians to support teaching, growth opportunities, and innovative clinical services
• Lead the development of operational and capital business plans
• Coordinate capital investment priorities to support long term strategic goals
• Ensure compliance with regulatory, professional, H&S and accreditation standards
• Strengthen relationships with key external partners and suppliers
• Represent RVC at sector events-promoting our reputation as a leader in veterinary care and education.

You will also support site leadership teams, enhance performance through data informed insight, and ensure seamless collaboration across Estates, Finance, IT, HR, External Relations and more.

Who We're Looking For

You are an experienced confident, inspiring leader with a proven track record of delivering operational excellence at regional or senior management level.

You'll bring:

• Values led leadership and exceptional interpersonal skills
• Strong emotional intelligence and the ability to influence at all levels
• Commercial acumen and robust experience across budgeting, business development or sales
• Strategic thinking and the courage to challenge constructively
• A collaborative approach that builds trust across clinical and professional teams
• Strong analytical, problem solving and change delivery capability
• A passion for driving high quality services that balance financial, educational, and clinical priorities.

If you're goal oriented, motivated by evidence based improvement, and energised by leading through complexity - this is the perfect role for you.

We offer a generous reward and benefits package including:

• A welcoming and friendly team
• Competitive and attractive pension package
• Generous 30 days annual leave (plus bank holidays + concessionary days)
• Opportunities for regular development and in-house training
• On site café and restaurant
• Free membership to the Fitness and Wellbeing Centre located on site (gym, badminton, climbing wall, Zumba, yoga and Pilates classes included)
• Cycle to work scheme
• Free mini-bus service to and from Potters Bar station and Hawkshead Campus
• A range of family friendly policies, including adoption, maternity and paternity pay and leave.

Why Join Us?

At the RVC, you'll be part of a community dedicated to advancing animal health, educating future leaders, and delivering outstanding veterinary care. Your leadership will directly influence the student experience, clinical excellence, and the long term sustainability of our services.

This is more than an operational role-it's a chance to shape the future of veterinary healthcare and education.

Please see full candidate brochure on the RVC website.

Potential applicants wishing to discuss this position informally are encouraged to contact Amanda Boag, Vice Principal for Clinical Service at .

Closing Date: Thursday 30 April 2026

Interview Date: Thursday 14 May 2026

The University values diversity and inclusion - promotes equality of opportunity by working towards ensuring our workforce is reflective of our diverse community. We particularly encourage applications from women and people from Black, Asian and Minority Ethnic backgrounds across all roles which are under-represented at senior levels across the University.