Field Service Technician (Hardware Break/Fix) - EC London

Field Service Technician (Hardware Break/Fix) - EC London

Location: Aylesbury/Slough

Skill Level: Level 2 TechnicianStart Date: asapTravel Requirement: Up to 50%+ daily travel Pay : £

Role Overview

We are seeking an experienced Field Service Technician to provide hardware break/fix support for HP and Lenovo laptops and desktops across the LE, CV, and B postal regions. This role is not deskside support and requires hands-on hardware diagnostic and repair experience.

The successful candidate will work independently in the field, traveling to customer sites to troubleshoot, diagnose, repair, and maintain IT hardware equipment.

Key Responsibilities

• Perform diagnostics, troubleshooting, and repair of HP and Lenovo desktop and laptop hardware.
• Conduct installation, maintenance, and replacement of hardware components.
• Respond to customer service requests and technical issues promptly.
• Maintain daily communication through phone, email, voicemail, and internal communication tools.
• Ensure all administrative tasks and service updates are completed accurately.
• Follow best practice standards and operational procedures.
• Maintain and manage tools, spare parts, and test equipment.
• Utilize escalation and support processes to resolve complex service issues.
• Travel extensively to customer locations across assigned regions.
• Lift and transport equipment or parts up to 25 kg.

Requirements

• Minimum 3 years of experience diagnosing and repairing desktop and laptop hardware.
• Strong experience with HP and Lenovo hardware break/fix.
• Proven ability to troubleshoot hardware issues and resolve customer concerns.
• Comfortable working independently in a field-based role.
• Ability to travel extensively with extended periods of driving.
• Valid driver's license and good driving record required.
• Ability to lift and carry equipment up to 25 kg.

Important Note

This role is strictly hardware break/fix field support. Candidates with only deskside support experience (e.g., battery or keyboard replacements only) will not be considered.