Adult Social Care Operations Manager

Job Profile

Have oversight and provide guidance to operational teams in respect of complex safeguarding and high-risk situations to ensure effective action is taken to manage and reduce risk for people with care and support needs and their carers.

Operationally manage a portfolio of social care services ensuring high quality, value for money services are delivered in accordance with performance standards and contractual requirements, leading on embedding co-production and ensuring the involvement of those with lived experience in the design of service delivery.

Manage and motivate team and individual performance, providing direction and leadership, undertaking staff appraisals, addressing welfare, capability and disciplinary issues, advising on personal development, training and coaching, in order to maximise performance from individuals, satisfy personal aspirations, and to develop a confident and competent workforce to ensure good outcomes for the residents of Medway. This includes ensuring quality supervision takes place across the service.

Represent Adult Services at internal and external working groups and contribute to strategic information gathering and the development of service initiatives/ guidelines/ projects, to inform current practice and future commissioning, and work in partnership with customers, carers and key stakeholders to deliver a co-ordinated, seamless response to customers and carers.

Drive improvements in performance, quality assurance and innovation for the team in line with national and departmental targets and objectives, taking responsibility for the delivery of quality care within the designated service area monitored through the Quality Assurance Framework. This includes being accountable for performance indicators with designated service area, driving performance and ensuring the delivery of quality outcomes.

At the discretion of the Head of Service, such other activities as may from time to time be agreed consistent with the nature of the job described above.