Senior User Researcher

Senior User Researcherc.£60,000 per annum Bedford PermanentHybrid Working Are you a seasoned User Researcher driven by curiosity, empathy, and a commitment to inclusive design? Join us at MaPS, where you'll lead transformative research programmes that shape digital experiences for millions. From uncovering complex user needs-including those shaped by access requirements and protected characteristics-to championing user-centred design across cross-functional teams, your work will directly influence how we build accessible, ethical, and impactful services. You'll collaborate with designers, analysts, policy experts, and delivery partners to ensure our propositions are not only data-informed but deeply human-centred. If you're ready to guide teams through discovery, challenge assumptions, and make research a strategic force for good, we want to hear from you. Role OverviewThe Senior User Researcher will report directly to Lead User Researcher. In this role, you will be responsible for:Key Responsibilities:

• Lead collaborative research programmes for complex projects to uncover user needs.
• Conduct workshops, debriefs, group note-taking, and results presentations.
• Utilise analytics, customer feedback, and other data sources to inform research priorities and approaches.
• Evolve and champion user-centred design practices within the organisation.
• Work within cross-functional teams to challenge assumptions and ensure user needs are met through coherent propositions, content, and designs.
• Advise and educate colleagues across all levels in areas of special expertise.
• Communicate with designers and researchers on other programmes to avoid duplication, maximise learning, and ensure consistency across digital experiences.
• Assist internal colleagues and external partners in defining and evolving agile methodologies.
• Identify and mitigate potential negative impacts of research activities on users, particularly those who are vulnerable or experience exclusion.
• Collaborate with Business Analysts, Policy and Proposition Managers, and product owners to align business needs with research plans.
• Define user needs, use cases, personas, customer profiles, and scenarios as required.
• Create and disseminate research reports, presentations, and other artefacts to communicate research outcomes to diverse audiences.

You will need to demonstrate the following skills and experience. To excel in this role, you will need to demonstrate:

Highly experienced in User Research.Proven ability to help teams adopt a user-centred app