Service Design Lead

Service Design Lead - Strategy, Design, Stakeholder, Users, Collaboration

My leading client based in London is looking for an experienced Service Design Lead for an initial 3 month contract with the view to extend

Please note this role is hybrid and will require 50% attendance in the London office

This is a unique opportunity to:

• Support and shape a new policy and regulatory function within the organisation

• Drive innovation
• Work with senior stakeholders across the organisation and wider society
• Make a visible impact

As Service Design Lead you will shape, steer and deliver the service design approach, working across policy teams, project stakeholders and multidisciplinary specialists. You will guide and coordinate service design activity for the project and may manage or matrix-manage other user-centred design professionals, depending on project needs.

You will be working through the entire design and delivery process, from framing problems, understanding, and visualising the service landscapes for teams, improving and reimagining end-to-end services, visualising processes, services and products and supporting their implementation.

Principal Accountabilities

• Lead service design for the special project, defining the design approach, methods and priorities, and ensuring alignment with project goals, user needs and policy intent.
• Coordinate and guide UCD disciplines (e.g., service design, user research, content design, interaction design, business analysis) working on the project - providing leadership without line-management of the wider Service Design team.
• Design together: plan and run collaborative design sessions, often with senior leaders or stakeholders, helping teams work across organisational boundaries and develop more effective ways to design collectively.
• Design communications: champion the value of service design gaining support for design decisions and design strategy from your project team.
• Design for everyone: embed inclusive, accessible, and environmentally sustainable design across teams; advocate for the needs of all users, particularly those from marginalised or underrepresented groups and help others recognise and address the influence of privilege and power in service delivery.
• Produce high-quality service design artefacts to communicate your approaches, ideas and recommendations, establish a pattern library of common service patterns and ensuring they are publicised to teams to help them solve common policy and delivery challenges. Develop and grow the service design community

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