Head of Member Services

Head of Member Services
Location: Holborn, London (Hybrid)
Hours: Full-Time
Contract: Permanent
Salary: From £62,000 per annum

Head of Member Services

Our client is a leading voice for local government in England, representing around 10,000 parish and town councils. As Head of Member Services, you'll play a pivotal role in supporting these councils and empowering local communities.

Working closely with a network of county associations, this role offers a unique opportunity to make a real difference in local governance. You'll lead a team providing advice, guidance, and services to the organisation's diverse membership, helping them tackle challenges and seize opportunities. With your expertise, local councils will be better equipped to serve their communities, drive positive change, and shape the future of local government.

The organisation offers a dynamic and supportive environment, with opportunities for professional growth and development. As Head of Member Services, you'll join a talented team committed to making a difference in local governance.

About the employer

Since 1947, this organisation has been England's only recognised national membership organisation for community, neighbourhood, parish and town councils. They work with county associations to support, promote, improve and create sustainable councils.

10,000 parish and town councils in England represent 35 million people with 16 million electors, raising £700 million in precept and investing over £2 billion in communities. Some of the largest councils have a precept of over £1 million a year. Around 100,000 councillors spend over 14 million hours a year serving those councils to help change their community. Over 300 new councils have been created in rural and urban areas in the last decade.

This organisation believes these vibrant and dynamic parish and town councils are at the centre of community effort, delivering services and giving their communities a democratic voice.

Who the employer is looking for

You'll bring:

• Degree-level education or equivalent professional experience.
• Evidence of continuous professional development
• Proven track record in developing and delivering membership services
• Demonstrated ability to lead terms and manage staff performance.
• Excellent communication and relationship building skills.

If you're a motivated and experienced professional looking for a new challenge, this role could be the perfect fit. You'll have the chance to shape the future of local government, support thriving communities, and leave a lasting impact

What's on offer:

• Salary from £62,000 per annum
• Hybrid working, with office located in Holborn, London, WC1A
• Employer pension scheme.
• 30 days annual leave, plus bank holidays and Christmas closure
• Enhanced maternity and paternity packages

Apply now to lead this employers Member Services team and make a real difference in local governance.

Closing Date: 9:00am, Wednesday 25th February 2026
Interview Date: 10th March 2026

Interested?

Please click the job board apply button to be taken to the next stage where you can find out more information and complete your application by following the instructions (you may need to scroll down).

This organisation is committed to diversity and equal opportunities and welcomes applications from all sections of the community. As part of their application process, they will ask whether you require any reasonable adjustments. Providing this information will help them ensure the recruitment process is accessible, fair, and inclusive for all candidates.

No agencies please.